SAMUEL AARON RASCON RUBIO
El Paso,TX
Summary
High-energy and disciplined customer service orientated. Adept at determining customer needs and resolving concerns. Enthusiastic marketer with a comprehensive professional background in marketing, public relations, and advertising. Detailed and organized Research Administrator. Seeking new opportunities with room for advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Research Administrator
The University of Texas at El Paso
02.2024 - Current
- Managed grant applications and submissions for increased funding opportunities and research growth.
- Organized conferences and workshops to enhance professional development and promote interdisciplinary collaboration within the research community.
- Designed data management systems for secure storage and easy retrieval of critical research information.
- Developed collaborative partnerships with other institutions, fostering an environment of shared knowledge and resources.
- Optimized budget allocation with careful financial tracking, leading to more efficient resource management in the research projects.
Associate Client Support Consultant
ADP Inc
01.2022 - Current
- Solved client's challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more
- Assisted clients in English, Spanish and Portuguese
- Consistently surpassed regional average goals in calls metrics
- Provided best in class in quality surveys on a consistent basis and deescalated situations via phone and email
- Acknowledged customer issues and resolved their problems quickly and efficiently via chat and email (Spanish, English and Portuguese)
- Collaborated with colleagues to discuss ways to improve our service and help the affiliates
Business Owner
La Perla
02.2018 - 12.2021
- Prospected new clients, workers and materials providers
- Checked for quality
- Packed and shipped out articles and products
- Handled client's requests
Blog Writer
Bibu
03.2018 - 05.2018
- Wrote creative articles for several businesses using a SEO system (English and Spanish)
- Edited templates to make content more attractive
Sales Support Professional
Olamobile
05.2017 - 01.2018
- Optimized the affiliate's online campaigns by monetizing their traffic
- Translated company's web page texts and instructions
- Analyzed affiliate's campaigns using their data from past and current performances
Education
Bachelor of Marketing - Marketing
Universidad Autonomade Ciudad De Juarez DMNCG
Nuevo Casas Grandes, Chihuahua03.2017
Skills
- Cash management
- Positive attitude
- Team player
- Problem solving
- Highly self motivated
- Data management and analysis
- Clear oral and written communication
- Confident, articulate, public speaker
- Outstanding writer and editor
- Customer satisfaction
- Budget development
- Proposal writing
- Grant management
- Report preparation
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Client relations skills
Certification
- Challenges and trends of Marketing, 2016
- Sixth International Marketing Symposium, 2015
- Social Marketing in Chihuahua Companies, 2015
- Agro-merca, 2015
- Small and Medium Companies as a Motor for the Mexican Economy, 2013
Languages
Spanish
Native or Bilingual
French
Professional Working
Portuguese
Professional Working
Timeline
Research Administrator
The University of Texas at El Paso
02.2024 - Current
Associate Client Support Consultant
ADP Inc
01.2022 - Current
Blog Writer
Bibu
03.2018 - 05.2018
Business Owner
La Perla
02.2018 - 12.2021
Sales Support Professional
Olamobile
05.2017 - 01.2018
- Challenges and trends of Marketing, 2016
- Sixth International Marketing Symposium, 2015
- Social Marketing in Chihuahua Companies, 2015
- Agro-merca, 2015
- Small and Medium Companies as a Motor for the Mexican Economy, 2013
Bachelor of Marketing - Marketing
Universidad Autonomade Ciudad De Juarez DMNCG
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