Lanisha Webster
Louisville,KY
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Independant
07.2021 - Current
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Debt Collector
Parallon
10.2018 - 10.2021
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Legal Collections
The Fenton Law Firm
01.2016 - 04.2018
- Enhanced the efficiency of collections processes by implementing legal strategies and procedures.
- Reduced outstanding debts by negotiating repayment plans with clients.
- Resolved disputes regarding overdue payments, conducting thorough investigations and providing appropriate solutions.
- Collaborated with attorneys to prepare for litigation proceedings, ensuring accurate documentation and adherence to legal guidelines.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments involved in debt recovery efforts.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Specialist
Citi Cards Call Center
10.2008 - 01.2015
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY08.2005
Skills
- Workload Management
- Deadline Adherence
- Scope Definition
- Service Marketing
- Self Motivation
- Decision-Making
- Goal Setting
- Excellent Communication
- Teamwork and Collaboration
- Multitasking
- Reliability
Timeline
Independent Contractor
Independant
07.2021 - Current
Debt Collector
Parallon
10.2018 - 10.2021
Legal Collections
The Fenton Law Firm
01.2016 - 04.2018
Collections Specialist
Citi Cards Call Center
10.2008 - 01.2015
High School Diploma -
Pleasure Ridge Park High School