LaNita FERRELL
DETROIT,MI
Summary
Dynamic Senior Reception Technician with expertise in customer relationship management and problem-solving. Proven ability to enhance customer satisfaction through effective service coordination and technical support.
Overview
13
13
years of professional experience
Work History
Sr Recption Tech
CSL Plasma Company
Southfield, Michigan
01.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Family Dollar
Detroit, Michigan
08.2015 - 11.2016
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Meijer
Detroit, Michigan
03.2013 - 05.2014
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Highland Park High School
Highland Park, MI06-1996
Skills
- Equipment maintenance
- Network troubleshooting
- Customer relationship management
- Diagnostic testing
- Technical documentation
- Service coordination
References
References available upon request.
Timeline
Sr Recption Tech
CSL Plasma Company
01.2017 - Current
Cashier
Family Dollar
08.2015 - 11.2016
Cashier
Meijer
03.2013 - 05.2014
High School Diploma -
Highland Park High School