Summary
Overview
Work History
Education
Skills
Timeline
Generic

LANITA HARPER

JAMAICA

Summary

Proficient in delivering high-quality customer service with a strong focus on efficient problem-solving and client satisfaction. Reliable and detail-oriented, with a solid work ethic. Optimistic and ambitious, consistently striving to exceed expectations and enhance the customer experience.

Overview

12
12
years of professional experience

Work History

Customer Service Ambassador

Alstom
Jamaica, NY
06.2024 - 04.2025
  • Provided exceptional customer service to passengers in fast-paced environment.
  • Used job related software for language barriers and general directions.

Exit Booth Agent

Enterprise
Jamaica, NY
11.2023 - 07.2024
  • Greeted customers warmly upon arrival and departure.
  • Provided excellent customer service.
  • Utilized computer software to manage reservations and process payments.

Administrative Assistant

PAL
Jamaica, NY
01.2020 - 10.2023
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records.
  • Compiled and entered data into various databases to ensure accuracy and completeness.

Operator

Professional Transit
Jamaica, NY
04.2017 - 03.2020
  • Provided safe, courteous and reliable service when transporting passengers throughout the five boroughs.
  • Communicated effectively with dispatchers regarding schedules, route changes and other pertinent information.

Residential Aide

Children's Community Services
Jamaica, NY
01.2013 - 03.2017
  • Documented facility activity into logbook, answered phones, faxed/emailed daily reports.
  • Communicated with residents by using calm, friendly and cheerful demeanor to foster positive relationships.

Education

Cosmetology

New York International Beauty School
Astoria, NY

Diploma -

John Adams High School
South Ozone Park
05.1992

Skills

  • Verbal and written communication
  • Computer Proficiency
  • Office equipment proficiency
  • Customer Service & client relations
  • Time management and punctuality

Timeline

Customer Service Ambassador

Alstom
06.2024 - 04.2025

Exit Booth Agent

Enterprise
11.2023 - 07.2024

Administrative Assistant

PAL
01.2020 - 10.2023

Operator

Professional Transit
04.2017 - 03.2020

Residential Aide

Children's Community Services
01.2013 - 03.2017

Cosmetology

New York International Beauty School

Diploma -

John Adams High School