LANITA PFEFFER
Independent Adjuster
Perdido,AL
Summary
I desire to become employed with a company that will allow me the opportunity for growth and advancement. I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Desk Claim Adjuster
State Farm Insurance
Mobile , AL
04.2023 - Current
- Perform Quality First Contact on New Claims
- Set up auto rentals, tow, inspection, assisted insured to final repair shops and manage repair times.
- Used State Farm guidelines and state requirements to comply with state and federal laws.
- Evaluate supplement requests for accuracy and appropriateness, issued payments when needed.
- Worked auto claims processing from origination to completion.
- State Farm certified in Property and Auto Claims Adjusting.
Rural Mail Carrier
United States Post Office
Mobile, AL
10.2021 - 04.2023
- Sorted and cased mail for rural route, delivered mail and packages for rural customers in delivery order.
- Delivered and collected mail along a prescribed rural route to designated address.
- Delivered certified, insured and other accountable mail to residential and commercial addresses.
- Provided change of address cards and other postal forms when requested.
- Provided customer service to many customers daily.
Sales Manager
John Boy's Flooring And Remodeling
Bay Minette , AL
01.2000 - 10.2021
- Measure home/building materials related to insurance claims and new construction residential/ commercial.
- Read blue prints for take off on new construction projects.
- Show/Design customers projects.
- Completed in home consultation for insurance claims and sales of remodeling.
- Directed the staffing and daily operations of team.
- Coordinated customer service efforts.
- Completed insurance estimates for damaged homes.
- Communicated with insurance companies, contractors and financial institutions.
Appraiser Assistant
Dewayne Carroll Appraisal
Brewton , AL
10.2016 - 11.2018
- Documented condition and special features to provide accurate estimations.
- Produced reports with detailed valuations.
- Price Verification
- Determine policy coverage.
- Obtain and review photos of all damage and areas of non-damage when applicable.
- Communication with mediator, insurance adjuster and customers.
Education
Associate Of Applied Science - Computer And Information Sciences
Jefferson Davis Community College
Brewton, AL 08.2000 - 05.2002
Pharmacy - Pharmacy Technician
Capps College
Mobile, AL 08.1997 - 05.1999
Skills
Insurance policy coverage knowledge
Hail and wind damage specialist
Automobile claims specialist
State Farm Certified, XactAnalysis, Xactimate, Estimatics, Auto Estimator
Excellent customer service and decision making skills
Knowledge of material/physical damage repair process
Communicates clearly and effectively
Licensed
Home State: AL
AK, GA, ID, IN, KY, LA, MI, MN, MS, NM, NC, OK, SC, TX, WV, FL.
Timeline
Desk Claim Adjuster
State Farm Insurance
04.2023 - Current
Rural Mail Carrier
United States Post Office
10.2021 - 04.2023
Appraiser Assistant
Dewayne Carroll Appraisal
10.2016 - 11.2018
Associate Of Applied Science - Computer And Information Sciences
Jefferson Davis Community College
08.2000 - 05.2002
Sales Manager
John Boy's Flooring And Remodeling
01.2000 - 10.2021
Pharmacy - Pharmacy Technician
Capps College
08.1997 - 05.1999