Mouanitta Albano
Cedar Lake,IN
Summary
Claims Adjuster with deep experience in complex claims. Superbly positioned to investigate, evaluate and settle property claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with all parties to gain details for processing claims.
Overview
26
26
years of professional experience
Work History
Senior Property Claim Adjuster
The Hartford
Aurora, IL
02.2010 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated property settlement agreements to resolve disputes.
- Prepared summaries of damage, payments and policy coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated settlement agreements to resolve disputes including Mediations.
Online Banking & Bill Pay Resolution Specialist
Fiserv
Aurora, IL
12.2005 - 01.2010
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions such as investigating incorrect payment transfers, removing late fees, and assisting customers to correct financial transactions made online to mortgagees, credit card companies, etc.
- Worked flexible hours; night, weekend, and holiday shifts.
Small Group Premium Specialist
Unicare Health Insurance
Bolingbrook, IL
10.1997 - 09.2005
- Responded to inquiries from callers seeking information.
- Reviewed and verified addresses, phone numbers, names, ages, and values.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums, and refunds.
- Collected premiums and issued accurate receipts.
- Received and routed business correspondence to correct departments and staff members.
- Assisted underwriting and processing of new small group policies.
- Medical Claims Adjuster for State of Illinois Employee account.
- Processed premium invoices month and mailed documentation to clients.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Customer Service Representative
Hallmark Services Corporation
Aurora, IL
05.1996 - 10.1997
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for Blue Cross Blue Shield individual and small group policies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Business Administration
Ivy Tech Community College
Indianapolis, INHigh School Diploma -
Oswego Community High School
Oswego, IL05.1996
Skills
- Policy investigations
- Familiar with fraud statutes
- Valuation knowledge
- Legal proceedings knowledge
- Personal, casualty and property loss
- Underwriting knowledge
- Interior water damage background
- Insurance policy coverage knowledge
- Hail and wind damage specialist
- Highly motivated
- Accident scene investigations
- Subrogation expert
- Multi State Claims Adjuster License
Accomplishments
- 2018 BY THE HARTFORD
- CLASSIFICATION: COMPANY CONFIDENTIAL
- ALL RIGHTS RESERVED
- NO PART OF THIS DOCUMENT MAY BE REPRODUCED, PUBLISHED OR USED WITHOUT THE PERMISSION OF THE HARTFORD.
Timeline
Senior Property Claim Adjuster
The Hartford
02.2010 - Current
Online Banking & Bill Pay Resolution Specialist
Fiserv
12.2005 - 01.2010
Small Group Premium Specialist
Unicare Health Insurance
10.1997 - 09.2005
Customer Service Representative
Hallmark Services Corporation
05.1996 - 10.1997
Associate of Science - Business Administration
Ivy Tech Community College
High School Diploma -
Oswego Community High School
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