Lanita Spaulding
Denver,CO
Summary
Highly motivated job seeker with a strong desire for professional and personal growth, seeking a stable position within an organization. Committed and loyal, brings a strong sense of dedication to the employer, ensuring consistent delivery of high-quality results. Possesses the ability to adapt and perform effectively in diverse situations, well-equipped to handle challenges and opportunities.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Worldwide Flight Services
Denver, CO
03.2022 - 07.2023
- Responsible for providing assistance to people who are checking-in, making reservations, rebooking a flight, and checking in baggage
- At times I also escort passengers to the boarding gate, and answer any questions that passengers may have
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
Aircraft Fueler
Menzies Aviation
Denver, CO
10.2019 - 04.2020
- Responsibilities included but not limited to the quality control of the aircraft equipment on a daily basis
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Kept equipment clean and functional with regular inspections and upkeep.
- Fueled airline equipment according to exact work orders.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Provided superior customer service to pilots, crew members, and airport personnel during the refueling process.
Customer Service Agent
King Soopers
Aurora, CO
04.2018 - 07.2018
- Process customer transactions quickly, accurately, and efficiently
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
- Communicate new and on-going special programs and promotions with customers
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
House Keeping
Ute Mountain Casino
Towaoc, CO
08.2017 - 11.2017
- Responsible for performing cleaning duties in all guest areas and in all hotel living quarters
- Consistently offered professional, friendly, and engaging service
- Ensured housekeeping departmental standards are followed
- Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
- Maintained a safe and clean living environment for residents through diligent housekeeping tasks.
Education
Bachelor In Nursing - Nursing
Arizona College of Nursing
Aurora, CO11.2027
Skills
- Team collaboration
- Time management
- Baggage handling
- Airline policies
- Airport procedures
- Stress tolerance
- Ticketing systems
- Customer service
- Critical thinking
- Decision-making
- Passenger assistance
- Active listening
- Issue resolution
Timeline
Customer Service Agent
Worldwide Flight Services
03.2022 - 07.2023
Aircraft Fueler
Menzies Aviation
10.2019 - 04.2020
Customer Service Agent
King Soopers
04.2018 - 07.2018
House Keeping
Ute Mountain Casino
08.2017 - 11.2017
Bachelor In Nursing - Nursing
Arizona College of Nursing