Lanita Stupak
Las Vegas
Summary
Dynamic manager with a proven track record at Shortline Express Market, excelling in team leadership and operations management. Enhanced customer satisfaction through effective communication and conflict resolution. Skilled in staff training and development, fostering a motivated workforce while streamlining processes to improve efficiency and accuracy.
Overview
15
15
years of professional experience
Work History
Manager
Shortline Express Market
06.2019 - Current
- Assisted in developing team schedules to enhance operational efficiency.
- Supported inventory management through accurate tracking and reporting.
- Participated in training sessions to learn company procedures and safety protocols.
- Collaborated with team members to streamline daily tasks and improve workflow.
- Engaged in customer service initiatives to enhance client satisfaction and retention.
- Provided administrative support for scheduling meetings and coordinating logistics.
- Gathered feedback from staff to identify areas for process improvement.
- Maintained cleanliness and organization of work areas to ensure safety standards were met.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Chevron
01.2014 - 10.2015
- Enhanced customer satisfaction through effective product knowledge and personalized service.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Trained new sales associates on company policies and customer engagement strategies.
- Developed promotional displays to increase product visibility and drive sales volume.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Health and Safety Officer
Spring Valley Girl School
03.2011 - 01.2014
- Coordinated patient appointments and managed scheduling systems to optimize workflow.
- Maintained accurate medical records using electronic health record (EHR) systems for compliance and data integrity.
- Supported physicians during examinations by preparing instruments and ensuring a sterile environment.
- Collaborated with healthcare professionals to streamline communication and improve patient outcomes effectively.
Education
Certificate - Data Processing
Gene Autry Vo-Tech
Enid, OK08-1986
High School Diploma -
Chisholm High School
Enid, OK05-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
- Relationship building
- Documentation and reporting
- Operations management
- Shift scheduling
- Performance evaluations
- Work prioritization
Timeline
Manager
Shortline Express Market
06.2019 - Current
Sales Associate
Chevron
01.2014 - 10.2015
Health and Safety Officer
Spring Valley Girl School
03.2011 - 01.2014
Certificate - Data Processing
Gene Autry Vo-Tech
High School Diploma -
Chisholm High School