LaNitra Owens
Oklahoma City,OK
Summary
Dedicated delivery driver with strong skills in time management and safety compliance. Recognized for maintaining high levels of customer satisfaction through effective communication and order accuracy. Ready to enhance operational efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Delivery Driver, Frozen
Sodexo Food Service
Oklahoma City, Oklahoma
02.2024 - 12.2025
- Ensured compliance with health and safety regulations during transport.
- Operated delivery vehicles following company policies and traffic laws.
- Assisted in loading and unloading food products at delivery sites.
- Provided excellent customer service during interactions with clients.
- Reported vehicle maintenance needs to ensure safe operations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Assisted warehouse personnel in packing orders when necessary.
Cook and Cashier
Sam's Club
Midwest City, OK
04.2023 - 01.2024
- Prepared meals according to Sam's Club recipes and food safety standards.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Collaborated with team members to ensure timely meal preparation and service.
- Operated kitchen appliances safely and efficiently during food preparation tasks.
- Followed portion control guidelines to minimize waste during meal prep.
- Monitored cooking times to uphold quality and consistency in food products.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Ordered supplies as needed for the kitchen.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Assisted customers with product inquiries and store navigation.
- Handled cash and electronic payments securely and accurately.
- Engaged with customers to enhance shopping experience and satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Collaborated with team members to manage inventory levels effectively.
Housekeeper
Integris Baptist Medical Center
Oklahoma City, Oklahoma
01.2022 - 12.2022
- Maintained cleanliness of common areas, including waiting rooms and hallways.
- Cleaned and sanitized patient rooms in accordance with hospital standards.
- Disposed of waste and hazardous materials following safety protocols.
- Reported maintenance issues to ensure a safe environment for patients and staff.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Drive-Thru Cashier
McDonald's
Oklahoma City, Oklahoma
04.2019 - 12.2021
- Maintained cleanliness and organization of the drive-thru area consistently.
- Processed customer orders efficiently at high-volume drive-thru locations.
- Handled cash and electronic payments accurately during peak hours.
- Prepared drinks, ice cream and other special items to complete food orders.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Informed customers of regular deals or monthly specials to upsell orders.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Assisted in training new employees on restaurant procedures and policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
Certificate of Technical Studies - Legal Office
Metro Technology Center
Oklahoma City, OK09-2009
Associate of Science - Business Accountancy
Seminole State College of Oklahoma
Seminole, OK12-1999
Skills
- Vehicle operation
- Route planning
- Delivery compliance
- Order accuracy
- Paperwork completion
- Customer relationship management
- Safety compliance
- Time management
- Clean MVR
- Experienced manual transmission driver
Timeline
Delivery Driver, Frozen
Sodexo Food Service
02.2024 - 12.2025
Cook and Cashier
Sam's Club
04.2023 - 01.2024
Housekeeper
Integris Baptist Medical Center
01.2022 - 12.2022
Drive-Thru Cashier
McDonald's
04.2019 - 12.2021
Certificate of Technical Studies - Legal Office
Metro Technology Center
Associate of Science - Business Accountancy
Seminole State College of Oklahoma