Laniya Borden
Dothan ,Al
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Humana Insurance Company, adept in critical thinking and Microsoft Dynamics 365. Excelled in managing high-stress situations and resolving complex issues, boosting customer satisfaction and repeat business significantly. Skilled in active listening and project planning, achieving efficient problem resolution and service excellence.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Continuum
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Humana Insurance Company
02.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor’s Of Health Administration - Health Care Administration
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Microsoft teams
- Microsoft powerapps
- Project planning
- Microsoft dynamics 365
Timeline
Customer Service Representative
Continuum
08.2024 - Current
Customer Service Representative
Humana Insurance Company
02.2020 - 07.2024
Bachelor’s Of Health Administration - Health Care Administration
Grand Canyon University
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