Laniya Fulton
Fayetteville,NC
Summary
Proactive and experienced professional seeking a full-time position that offers professional challenges and opportunities for growth while utilizing strong interpersonal, time management, and problem-solving skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
TMS Specialist | NCCPSS
Stephen’s Outreach Center
07.2026 - Current
- Assess client progress regularly, adjusting support strategies to promote continued growth and success.
- Develop trusting relationships with clients through confidentiality, respect, and non-judgmental interactions, fostering a supportive environment.
- Maintain accurate documentation of client progress, goals, and assessments.
- Coordinate and manage transition activities for new and existing clients, ensuring successful implementation of services within established timelines.
- Monitor project progress, identify potential risks or delays, and implement solutions to keep transitions on track.
Transportation Coordinator
V2X
11.2024 - 03.2025
- Supervised and coordinated dispatching of 25+ drivers while managing over $1 million in equipment to accomplish daily mission requirements.
- Formulated cost-reduction strategies that enhanced operational performance in transportation.
- Delivered training programs for transportation staff to improve skills and departmental performance.
- Coordinated schedules and customer demands with team capabilities and available resources to achieve performance objectives.
Canvasser
ACE
07.2024 - 10.2024
- Adapted communication style to engage diverse populations, fostering inclusivity and respect.
- Addressed customer questions and objections to resolve concerns and strengthened rapport.
- Trained new canvassers on best practices, enhancing effectiveness of outreach efforts.
Banking and Financial Services Trainee
Bankwork$
03.2024 - 05.2024
- Adapted knowledge of regulations, bank products, fraud detection, cash-handling,
and processing customer transactions. - Collaborated with peers to simulate customer service scenarios for training. different customer service, and cash handling scenarios to build a strong foundation
Care Pro
In His Care
09.2023 - 05.2024
- Enhanced patient satisfaction by providing personalized care and attentive support.
- Implemented care plans for improved patient outcomes and overall health.
- Improved patient well-being with compassionate communication and empathetic listening skills.
Mobility Loyalty Retention Support Specialist
AT&T
05.2022 - 09.2023
- Responded to customer inquiries and resolved complaints, fostering trust and enhancing satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent issues for timely resolutions.
- Troubleshot hardware, software, and network issues, identifying and rectifying discrepancies to restore functionality.
Cake Decorator
Delhaize
07.2021 - 11.2021
- Worked with customers to define cake vision based on color, theme, size and price.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
Package Handler
Amazon
04.2020 - 10.2020
- Safely transported hazardous items using label equipment while avoiding accidents and mishaps.
- Delivered updates on anticipated task completion times.
Barista
Starbucks
07.2019 - 01.2020
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Cultivated to recall customers' names and address each by name.
Community Outreach Coordinator
Infinite Hope
06.2017 - 05.2019
- Conducted community workshops to promote different programs and educate the public on available services.
- Coordinated individual referrals for community services, advocated for client needs, and resolved barriers to access.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Supported clients in developing goals and social skills, enhancing individual wellness and productivity.
Education
Electrocardiogram Technician - Electrocardiography
Sandhills Community College
Southern Pines, NC12.2025
Banking And Financial Institution Services
BankWork$
Charlotte, NC05.2024
Associate of Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
Charlotte, NC05.2021
High School Diploma -
Jack Britt High School
Fayetteville, NC12.2018
Skills
- Client Management
- HIPAA-Compliant Documentation
- Critical Thinking
- Time Management
- Client Advocacy
- Active Listening
- Conflict Resolution
- Leadership
- Data Entry & Database Management
Certification
Transition Management Services (TMS) Specialist
UNC School of Social Work – Behavioral Health Springboard | 2026
North Carolina Certified Peer Support Specialist (NCCPSS)
North Carolina Certified Peer Support Specialist Program | June 2026
Timeline
TMS Specialist | NCCPSS
Stephen’s Outreach Center
07.2026 - Current
Transportation Coordinator
V2X
11.2024 - 03.2025
Canvasser
ACE
07.2024 - 10.2024
Banking and Financial Services Trainee
Bankwork$
03.2024 - 05.2024
Care Pro
In His Care
09.2023 - 05.2024
Mobility Loyalty Retention Support Specialist
AT&T
05.2022 - 09.2023
Cake Decorator
Delhaize
07.2021 - 11.2021
Package Handler
Amazon
04.2020 - 10.2020
Barista
Starbucks
07.2019 - 01.2020
Community Outreach Coordinator
Infinite Hope
06.2017 - 05.2019
High School Diploma -
Jack Britt High School
Associate of Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
Electrocardiogram Technician - Electrocardiography
Sandhills Community College
Banking And Financial Institution Services
BankWork$