Laniya Parker
Jonesboro,MI
Summary
Dynamic leader with proven expertise in workforce management and customer service, honed at Fun Spot America. started off as a team member, then a shift lead, and shortly after I moved to department manger. I excelled in enhancing team productivity and customer satisfaction through strategic planning and agile methodologies. Skilled in conflict resolution and staff development, achieving significant departmental goals. Demonstrates exceptional time management and team leadership, ensuring high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Manager
Fun Spot America
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Associate of Science - Middle Grade Education
Georgia Military College
Fairburn, GA12.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Project planning
- Shift scheduling
- Conflict resolution
- Workforce management
- Budget control
- Work prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Manager
Fun Spot America
03.2021 - Current
Associate of Science - Middle Grade Education
Georgia Military College
Similar Profiles
Julian RosaJulian Rosa
Arcade Attendant at Fun Spot AmericaArcade Attendant at Fun Spot America
Franco RamirezFranco Ramirez
Go Kart Attendant at Fun Spot America AtlantaGo Kart Attendant at Fun Spot America Atlanta
Sthainialens CasseusSthainialens Casseus
Customer Service Representative at Fun Spot AmericaCustomer Service Representative at Fun Spot America