Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Open To Work

Laniyah Davison

Henderson

Summary

I am a resourceful work-from-home agent, known for maintaining high productivity levels and efficiently completing tasks. I possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.

Overview

6
6
years of professional experience

Work History

Work From Home Agent

USAA (Foundever) Remote
North Las Vegas
07.2023 - 05.2024
  • Provided remote support to USAA members regarding loans, account servicing, and billing inquiries.
  • Assisted members with making payments, updating account information, and resolving service issues.
  • Handled sensitive financial and personal information while following strict security and compliance standards.
  • met quality assurance, productivity, and customer satisfaction expectations in a remote environment.

Call Center Representative

AGR Group
Las Vegas
09.2020 - 03.2021
  • Handled high volume inbound calls while providing effective customer support.
  • Resolved customer concerns by identifying issues andoffering appropriate solutions.
  • Maintained call quality standards, documentation accuracy, and compliance.
  • Consistently met call handling and performance metrics.

Call Center Representative

VRI Interviewing
Las Vegas
05.2018 - 03.2019
  • Conducted structured phone interviews and surveys.
  • Collected, verified, and recorded accurate survey responses.
  • Maintained professionalism and neutrality during all interactions.
  • Met daily productivity goals and quality standards.
  • Handled customer inquiries through phone calls and emails effectively.
  • Provided accurate information regarding products and services to customers.

Education

High School Diploma -

Legacy High School
150 W Deer Springs Way
08-2021

Skills

  • Remote customer service (phone, chat, email)
  • Productivity and time management
  • Customer issue resolution
  • Call handling techniques
  • Billing resolution
  • Account servicing
  • Call flow management
  • Team collaboration

Languages

English
Professional

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

Remote

Salary Range

$10/hr - $1000/hr

Timeline

Work From Home Agent

USAA (Foundever) Remote
07.2023 - 05.2024

Call Center Representative

AGR Group
09.2020 - 03.2021

Call Center Representative

VRI Interviewing
05.2018 - 03.2019

High School Diploma -

Legacy High School
Laniyah Davison