Destiny Mitchell
Simsboro,LA
Summary
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
9
9
years of professional experience
Work History
Work From Home Agent
Conduent
01.2023 - Current
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
Work From Home Agent
Carenet
04.2019 - 01.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
Customer Service Representative Agent
Continuum Global Solutions
02.2016 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor Of Arts - Pscychology
Grambling State University
Grambling, LA12.2022
Ruston High School
Ruston, LASkills
- CRM software
- Call handling
- Customer service
- Typing speed
- Remote office availability
- Computer skills
- Live chat support
- De-escalation techniques
- Call flow maximization
- Prioritization
Timeline
Work From Home Agent
Conduent
01.2023 - Current
Work From Home Agent
Carenet
04.2019 - 01.2023
Customer Service Representative Agent
Continuum Global Solutions
02.2016 - 04.2019
Ruston High School
Bachelor Of Arts - Pscychology
Grambling State University