Brittany Simpson
Riverdale,IL
Summary
Dedicated customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 8 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 6 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Energetic and reliable assistant manager well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Discover
07.2024 - 05.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Billing Specialist
Ashley Furniture Homestore
Phoenix, AZ
02.2023 - 05.2024
- Worked closely with patients to discuss payment arrangements when needed.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Investigated incorrect billings and processed refunds as necessary.
Assistant Store Manager
Quick Trip
Phoenix, AZ
01.2021 - 02.2023
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Certificate - Nail Technician
Academy of Nail Technology
Phoenix, AZ05.2022
Skills
- Credit card payment processing
- Report generation
- Report creation
- Product organization
- Retail sales customer service
- Inbound and Outbound Calling
- Adaptive team player
- Problem-solving abilities
- Stockroom procedures
- High-energy attitude
- Relationship management
- Communication skills
- Attention to detail
- CRM software
- Call handling
- Issue and complaint resolution
- Professional phone voice
- Customer relationship management (CRM)
- Software navigation
Certification
- Customer Service Representative Certificate
- Virtual employment academy Training - 2021
Timeline
Work From Home Agent
Discover
07.2024 - 05.2025
Billing Specialist
Ashley Furniture Homestore
02.2023 - 05.2024
Assistant Store Manager
Quick Trip
01.2021 - 02.2023
Certificate - Nail Technician
Academy of Nail Technology