Leslie Armoneit
Kirkwood,Missouri
Summary
Versatile and results-driven professional with a proven track record at Gus's World Famous Fried Chicken, excelling in high-pressure environments. Skilled in POS systems and demonstrating exceptional teamwork, I effectively increased customer satisfaction through innovative service solutions. Recognized for adaptability and a professional demeanor, I consistently exceed employer expectations by leveraging a blend of excellent communication skills and customer service expertise.
Overview
17
17
years of professional experience
Work History
Work From Home
Not Applicable-took care of my mother who was sick
Arnold, Missouri
01.2018 - 11.2024
- Provided care for daily tasks such as cleaning cooking
- Setup Dr appointments
- Called in medications
- Bathed/helped to restroom/everyday things that were a challenge for her example:brush hair etc
Server
Gus's World Famous Fried Chicken
Maplewood, Missouri
03.2019 - 08.2021
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Filled condiments and napkin containers during slack periods.
- Greeted guests and provided menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Customer Service Representative
Lowes Distribution Home Improvement
O'fallon, MO
03.2008 - 08.2018
- Customer service representative Worked on and off from 2008-2018
- Merchandising
- Stocking
- Nursery specialist (garden center)
- Outside garden receiver/inventory
- #1 Sales specialist in my region 2012
- selling fence and shed installations
- Can work with a group or independently
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Customer Service Manager
Hhgregg
Fenton, Missouri
03.2013 - 04.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Set up deliveries, and check the status of orders using the paid open order report.
- Fluently use POS systems
Sandwich Maker
Quiznos
St. Louis, Missouri
06.2008 - 03.2014
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Ensured all products were fresh by checking expiration dates on food packages.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
South Iron High
Annapolis, MO06-2006
Skills
- Goal oriented
- Call handling
- Parts ordering
- Appointment scheduling
- Billing management
- File maintenance
- Merchandise upselling
- Refunds processing
- In-store support
- Call documentation
- Money handling
- Professional phone voice
- Tracking complaints
- Conflict mediation
- Professional telephone demeanor
- Reliability
- Negotiation skills
- Calm and professional under pressure
- Information gathering
- Shipping procedures
- Order and refund processing
- Teamwork and collaboration
- Order fulfillment
- Document and records management
- Service upsells
- Adaptability and flexibility
- Team collaboration
- Route management
- Sales and upselling
- Quality assurance
- Task prioritization
- Excellent communication
- Stock management
- Decision-making
- POS systems and ordering platforms
- Upselling techniques
- Following scripts
- Stress tolerance
- Product education
- Credit card payment processing
- Store maintenance
- Call center experience
- Retail marketing
- Professional demeanor
References
References available upon request.
Timeline
Server
Gus's World Famous Fried Chicken
03.2019 - 08.2021
Work From Home
Not Applicable-took care of my mother who was sick
01.2018 - 11.2024
Customer Service Manager
Hhgregg
03.2013 - 04.2017
Sandwich Maker
Quiznos
06.2008 - 03.2014
Customer Service Representative
Lowes Distribution Home Improvement
03.2008 - 08.2018
High School Diploma -
South Iron High
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