Zykeriah Scroggins
Abilene,TX
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Work From Home
Poshmark
Abilene
08.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted available products and services to customers during service, account management and order calls.
- Prevented key account losses by researching discrepancies and correcting problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided accurate, valid and complete information by using the right methods and tools.
- Excelled in exceeding daily credit card application goals.
- Ensured all products were priced correctly and displayed properly.
- Offered customers maximum value by continuously learning about new products and related services.
Resident Assistant
LyndAle Memory care
Abilene, TX
06.2023 - 12.2023
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Created a welcoming and inclusive environment for all residents, celebrating diversity and promoting equity.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Served as positive role model for diverse group of individuals.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Served as a first responder to emergencies, implementing crisis management protocols efficiently.
- Welcomed new residents and assisted with community adjustment.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Guided residents in the development of personal and academic goals, promoting success and growth.
Host
Buffalo Wild Wings
Abilene, TX
10.2022 - 05.2023
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted guests upon arrival and provided them with menus.
- Performed light administrative duties such as filing documents and taking messages.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Informed patrons of specialties and features.
- Provided excellent customer service by anticipating customer needs.
- Received and recorded patrons' dining reservations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations over phone and in person.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Buffet Server
Golden Corral Buffet and Grill
Abilene, TX
04.2019 - 02.2022
- Maintained a clean and safe work environment by wiping down surfaces and sweeping floors.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Monitored assigned tables for beverage refills and condiment requests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered to all safety procedures while handling hot equipment or sharp objects.
- Filled and served various beverages for customers.
- Guided guests about general buffet arrangement and provided assistance locating dishes .
- Stocked displays with new and transferred merchandise.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Greeted frequent visitors by name and explained new promotions.
- Trained new employees on proper protocol for setting up buffets and serving customers.
- Set up buffet tables with food, beverages, plates, utensils, napkins, and condiments.
- Informed guests of daily specials or menu changes when necessary.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Effectively multitasked within fast-paced environment.
- Followed up with customers to determine buffet satisfaction and resolved issues or inquiries .
- Served orders by picking up and delivering selections from kitchen.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked kitchen items such as dishes, glassware, cutlery, and linens on shelves or counters as needed.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with other restaurant staff members regarding customer complaints or requests.
- Answered phone calls from customers inquiring about catering services for special events.
- Provided table service to guests by refilling drinks and clearing dishes.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
Education
High School Diploma -
Cooper High School
Abilene, TX05-2021
Skills
- Typing speed
- Goal oriented
- Phone etiquette
- Aegis CRM
- File maintenance
- Social media support
- Merchandise upselling
- Promotional support
- Problem-solving skills
- Communication skills
- Strategic sales
- Market awareness
- Multitasking and prioritization
- Merchandise orders and exchanges
- POS systems expert
- Shipping procedures
- Quality assurance controls
- Hostess support
- Order delivery practices
- Daily specials memorization
- Table resetting
- Team member support
- Relationship building and management
- Sales prospecting
- Beauty product demonstration
- Event oversight
- Business strategy
Timeline
Work From Home
Poshmark
08.2024 - Current
Resident Assistant
LyndAle Memory care
06.2023 - 12.2023
Host
Buffalo Wild Wings
10.2022 - 05.2023
Buffet Server
Golden Corral Buffet and Grill
04.2019 - 02.2022
High School Diploma -
Cooper High School