TAMESHYLA EDMONDS
Winnsboro,LA
Summary
Dedicated customer service professional with proven skills in problem resolution, communication, and team collaboration. Committed to enhancing operational efficiency and delivering high-quality support.
Detail-oriented individual with experience in developing standard operating procedures and training new staff. Known for adaptability and strong communication skills, contributing to improved service delivery and team performance.
Results-driven professional with a versatile background in customer service and office administration. Recognized for strong attention to detail and a proactive approach to problem-solving, ready to support organizational goals.
Overview
15
15
years of professional experience
Work History
Work From Home Agent
CVS Distribution Center
Winnsboro, LA
01.2025 - 02.2026
- Monitored performance metrics to identify areas for improvement in service delivery.
- Developed and implemented standard operating procedures, enhancing consistency in operations.
- Provided feedback to management on customer trends, contributing to strategic decision-making.
- Assisted in onboarding processes, ensuring smooth integration of new agents into the team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Secretary
H&H TIRE REPAIR
Winnsboro, LA
02.2021 - 10.2025
- Managed scheduling and appointments for efficient office operations.
- Coordinated communication between clients and service technicians.
- Maintained accurate records of customer orders and invoices.
- Streamlined filing systems to enhance information retrieval efficiency.
- Trained new staff on office procedures and software usage.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Work From Home Agent
Everisepc
Winnsboro, LA
03.2024 - 01.2025
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Resolved technical issues using CRM tools to enhance user experience and satisfaction.
- Collaborated with team members to streamline processes, improving operational efficiency.
- Conducted product knowledge training sessions for new hires, fostering a knowledgeable workforce.
Customer Service Representative
Walmart
Dallas, TX
11.2017 - 11.2018
- Assisted customers with product inquiries and issue resolution, enhancing overall shopping experience.
- Managed returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
- Trained new staff on customer service protocols and store operations, promoting a cohesive team environment.
- Collaborated with management to identify process improvements that enhanced service delivery and efficiency.
Healthcare Customer Service Representative
Carenet Health
Winnsboro, LA
02.2011 - 09.2013
- Assisted patients with inquiries regarding healthcare services and benefits.
- Resolved customer issues efficiently, enhancing overall patient satisfaction ratings.
- Educated clients on healthcare processes and available resources to improve access.
- Managed appointment scheduling using electronic health record systems for accuracy.
Education
High School Diploma -
FRANKLIN PARISH HS
WINNSBORO LA05-2011
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Appointment scheduling
- Billing management
- Record preparation
- File maintenance
- CRM software
- Spreadsheet tracking
- Call handling
- Customer service
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Remote office availability
- Microsoft office
- Teamwork and collaboration
- Problem resolution
- Professional telephone demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Languages
English
Full Professional
Timeline
Work From Home Agent
CVS Distribution Center
01.2025 - 02.2026
Work From Home Agent
Everisepc
03.2024 - 01.2025
Secretary
H&H TIRE REPAIR
02.2021 - 10.2025
Customer Service Representative
Walmart
11.2017 - 11.2018
Healthcare Customer Service Representative
Carenet Health
02.2011 - 09.2013
High School Diploma -
FRANKLIN PARISH HS