La'Niyah Starks
Columbus,OH
Summary
Hello, I am La'Niyah. I am a very hard dedicated worker. I have strong communication skills, I have amazing work ethic, and I am driven for success! I have 7+ years in customer service. I am also immensely advanced in computer work; I am advanced in banking and cash handling as well; I enjoy typing and operating with technology. I am ambitious and ready to show my performance! I am detailed oriented. Also, I am a very outgoing person, very energetic, and I love to engage! I also enjoy collaborating. I'm always striving for success and showing integrity.
Overview
4
4
years of professional experience
Work History
Contact Center Representative
Smart Financial
Columbus, OH
05.2024 - Current
- In this position, I am taking inbound and outbound calls regarding insurance
- I am following up with customers who may be still interested in insurance
- I follow a script which it is a very repetitive
Cash Management Specialist
Morgan Stanley
10.2022 - 04.2024
- In this position, I receive calls from financial advisors and also clients
- Financial advisors will call in with questions about wires, assets, debit cards, ACH transfers, and different types of money movements
- Clients will also call with questions in regard to their account
- I service clients reissuing any new cards due to the card being lost/stolen
- I also assist with any fraudulent activity on their account
- I will contact the branch if client's need any money movement done in their account such as raising funds out of the preferred savings or CD promo
- This is also a work from home/office position, I work on a laptop or desktop
- I receive emails, I work with excel, SharePoint, and outlook
Customer Service Representative
Chase
Columbus, OH
10.2021 - 10.2022
- I take calls for customers who are looking to book new travel using their points
- I only handle reservations, and cancellations
- I also book for hotels, and car reservations
Sales Representative
Spectrum
Columbus, OH
03.2021 - 10.2021
- I take phone calls for spectrum and convert calls into sales calls
- I take approximately 15-18 calls per day, I set customers set up with mobile, internet, voice and/or cable services
- The sales department did end up closing down, which is why I stayed for no more than a year
Education
High school diploma -
Independence High School
Columbus, OH05.2020
Skills
- Office experience
- Microsoft Excel
- Customer service
- Microsoft SharePoint
- Communication Skills
- Cash handling
- Inside sales
- Sales
- Front desk
- Housekeeping management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Contact Center Representative
Smart Financial
05.2024 - Current
Cash Management Specialist
Morgan Stanley
10.2022 - 04.2024
Customer Service Representative
Chase
10.2021 - 10.2022
Sales Representative
Spectrum
03.2021 - 10.2021
High school diploma -
Independence High School