Lanna Huffman
Elkhart,IN
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Excited to learn all aspects of the hospitality business.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Hilton Garden Inn Hotel
09.2023 - Current
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
- Used customer insights to develop innovative sales strategies to increase sales.
Department Lead
Satellite Suites
10.2020 - 08.2023
- Led team to achieve high performance standards through consistent coaching and feedback.
- Wire harness project design and development
- Build prototype walls, DOT frame harnesses and trailer roof harnesses via Autocad blueprint
- Train new employees in multiple departments
- Able to assume a high degree of responsibility and authority
- On-site First Responder
Project Coordinator
Welch Packaging
03.2018 - 10.2020
- Design and communicate project requirements to ensure goals were met on time, and effectively.
- Commitment to excellence and high standards with a customer-first approach
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
Server/Bartender
Per Bacco Italian Cuisine
05.2016 - 08.2018
- Worked passionately in customer service in the upscale dining establishment
- Maintained a high tip average thanks to consistent customer satisfaction
- POS and payment processing
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated ability to resolve conflict and customer issues in a calm, professional, and courteous manner
Education
Associate of Applied Science - Sales And Marketing Education/Business Admin
Indiana University South Bend
South Bend, INSkills
- Sales Expertise
- Managerial Skills
- Project management
- Multitasking capabilities
- Attention to detail
- Analytical Thinking
- Customer Communication
- Contract Preparation
- Organizational skills
Timeline
Sales Coordinator
Hilton Garden Inn Hotel
09.2023 - Current
Department Lead
Satellite Suites
10.2020 - 08.2023
Project Coordinator
Welch Packaging
03.2018 - 10.2020
Server/Bartender
Per Bacco Italian Cuisine
05.2016 - 08.2018
Associate of Applied Science - Sales And Marketing Education/Business Admin
Indiana University South Bend