Lanna Williams
Abilene
Summary
Enthusiastic individual with experience working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Focused on providing professional service and support to fellow staff members, management, and clients.
Overview
4
4
years of professional experience
Work History
Transport Coordinator - Patient Service Specialist
TTUHSC Community Health Center
10.2023 - Current
- Communicate between patients, providers, medical staff, and insurance companies to assess concerns and identify corrective measures.
- Engage with patients in an effort to promote a positive atmosphere.
- Produce information to upper management that increases the quality of care given to patients.
- Organize and execute transportation services for patients requiring assistance.
- Process multi-level patient scheduling/notifications through effective telecommunication and interpersonal skills.
- Submit monthly reconciliation reports accurately and in a timely manner.
Front Office - Recreational Aide
First Baptist Church Family Life Center
11.2022 - 11.2023
- Responded to public inquiries to provide information about programs and facilities.
- Opened and closed facilities at designated times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed clerical and bookkeeping duties to process participation fees, find discrepancies, and determine profits.
Receptionist
Silver Springs Rehabilitation
05.2022 - 08.2022
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Intensive Outpatient Coordinator
Oceans Behavioral Health Hospital
05.2021 - 04.2022
- Liaised with other healthcare professionals to deliver comprehensive patient care plans and provide high quality care.
- Communicated with patients, ensuring that medical information was kept private.
- Coordinated incoming workflows through the front office by implementing a beneficial strategic work process.
- Completed accurate billing processes and data entry essential for end-of-month reconciliation.
Education
Bachelor of Business Administration - Cum Laude - Management
University of Texas Permian Basin
Odessa, TX08-2025
Associate of Arts - General Studies
Cisco College
Abilene, TX05-2022
Skills
- Organization
- Teamwork and Collaboration
- Interpersonal
- Microsoft Processing Systems
- Time Management
- Healthcare Information Technology
Affiliations
- Mentor, Big Brothers Big Sisters (2018-2020).
- Super Summer Camp Leader (2022).
Timeline
Transport Coordinator - Patient Service Specialist
TTUHSC Community Health Center
10.2023 - Current
Front Office - Recreational Aide
First Baptist Church Family Life Center
11.2022 - 11.2023
Receptionist
Silver Springs Rehabilitation
05.2022 - 08.2022
Intensive Outpatient Coordinator
Oceans Behavioral Health Hospital
05.2021 - 04.2022
Bachelor of Business Administration - Cum Laude - Management
University of Texas Permian Basin
Associate of Arts - General Studies
Cisco College
References
- Miscaela Lipscomb - Current Employer - (325) 225-3054
- Thaddee Uwimana, NP - Current Coworker - (325) 696-0600
- Sterling Phernetton - Past Coworker - (817) 832-0714
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