Amani Owens
Abilene
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while ensuring efficiency.
Overview
4
4
years of professional experience
Work History
Medical Records Specialist /Patient Service Specialist
Hendricks Medical Center / TTUHSC / TDCJ
05.2024 - 03.2025
- Scanned and uploaded medical records; including but not limited to physician progress notes, history, and physicals into electronic medical records system.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Created and reviewed charts; correcting incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Kept in frequent contact with other facilities while maintaining an accurate log of requests for medical information and records.
- Maintained patient records in compliance with security regulations as well as HIPAA.
- Maintained patient confidence by keeping patient records information confidential.
- Frequent use of Microsoft Word and Excel.
Sales Lead Keyholder
Kirkland's Home
07.2021 - 05.2024
- Completed open/close/store procedures that included but were not limited to; counting registers, making deposits, placing supply orders while adhering to a set budget, damaging out defective product while making corresponding reports, and printing, storing, and filing all daily paperwork.
- Opened, shelved and merchandised new products in visually appealing and organized displays; clearly labeling items and arranging according to size, color and category.
- Ensured a clean and safe salesfloor by consistently upholding company standards for cleanliness, hygiene, and safety protocols throughout the store premises.
- Used in-store system to locate inventory and place special orders for customers, while also managing inventory effectively, ensuring optimal stock levels for high-demand products.
- Managed store personnel by delegating tasks, facilitating clear communication, encouraging teamwork and problem solving while also supervising daily operations
- Engaged in friendly conversation with customer to better uncover individual needs.
- Improved customer service by projecting friendly and knowledgeable attitude while offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Medical File Clerk
Big Country Healthcare Services
01.2021 - 05.2021
- Short term job due to the business needing temporary help.
- Maintained a physical paper filing system of patient confidential information.
- Sorted and distributed incoming and outgoing medical records, ensuring documents were filed in correct locations while also verifying corresponding signatures.
- Reviewed charts and flagged incomplete or inaccurate information.
- Upheld a high level of confidentiality by adhering to HIPAA regulations while managing sensitive patient data.
Education
High School Diploma -
Cooper High School
Abilene, TX05.2021
Skills
- Friendly and Helpful
- Customer and Patient Assistance
- Medical Records Management
- Telephone Etiquette
- Inventory Monitoring and Management
- Organization
- Product Knowledge
- Product Ordering
- Store Maintenance
- Creative Thinking and Planning
Timeline
Medical Records Specialist /Patient Service Specialist
Hendricks Medical Center / TTUHSC / TDCJ
05.2024 - 03.2025
Sales Lead Keyholder
Kirkland's Home
07.2021 - 05.2024
Medical File Clerk
Big Country Healthcare Services
01.2021 - 05.2021
High School Diploma -
Cooper High School
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