Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaNora Chambliss

Stone Mountain,GA

Summary

17+ years of call center customer service experience. Support HR with payroll, tax registrations, jurisdiction updates, check reversals and garnishments. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Georgia rental market for apartment properties and impressive financial management skills. Manage Rapidsoft, OneSite, .

Overview

19
19
years of professional experience

Work History

Leasing Consultant

Ventron Management
Stone Mountain
08.2023 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Payroll Analyst

SB Royal Enterprise
02.2022 - 04.2023
  • Manage time and attendance, process tax registrations, update state, and local jurisdictions and investigated all tax billing discrepancies
  • Maintain personnel files, new hire &termination records.

Talent Advisor/Recruiter

Randstad Source Right
10.2021 - 02.2022

Toyota Connect Advisor

Concentrix
Farmington Hills, MI
02.2020 - 03.2021

Unit Manager II

Assurant Specialty Property
Duluth, GA
08.2005 - 01.2016
  • Skillfully managed team who proficiently serviced various clients on insurance related functions while maintaining each clients' specific Service Level Agreement (SLA) requirements
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.

Customer Care Team Lead

Assurant Specialty Property
06.2008 - 03.2012

Customer Advocate Specialist

Assurant Specialty Property
10.2006 - 06.2008

Customer Care Specialist

Assurant Specialty Property
09.2005 - 10.2006

Education

General Educational Development -

Ruthruff School
Detroit, MI
09.1994

Skills

  • ADP WorkForce Now
  • Agile Work Style
  • Staff Management
  • Smart Compliance
  • SalesForce
  • Advance Microsoft Excel, Outlook, Word & Intermediate Access
  • Customer Service
  • Building rapport
  • Fair housing policies

Timeline

Leasing Consultant

Ventron Management
08.2023 - Current

Payroll Analyst

SB Royal Enterprise
02.2022 - 04.2023

Talent Advisor/Recruiter

Randstad Source Right
10.2021 - 02.2022

Toyota Connect Advisor

Concentrix
02.2020 - 03.2021

Customer Care Team Lead

Assurant Specialty Property
06.2008 - 03.2012

Customer Advocate Specialist

Assurant Specialty Property
10.2006 - 06.2008

Customer Care Specialist

Assurant Specialty Property
09.2005 - 10.2006

Unit Manager II

Assurant Specialty Property
08.2005 - 01.2016

General Educational Development -

Ruthruff School
LaNora Chambliss