LaNora Chambliss
Stone Mountain,GA
Summary
17+ years of call center customer service experience. Support HR with payroll, tax registrations, jurisdiction updates, check reversals and garnishments. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Georgia rental market for apartment properties and impressive financial management skills. Manage Rapidsoft, OneSite, .
Overview
19
19
years of professional experience
Work History
Leasing Consultant
Ventron Management
2023.08 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Payroll Analyst
SB Royal Enterprise
2022.02 - 2023.04
- Manage time and attendance, process tax registrations, update state, and local jurisdictions and investigated all tax billing discrepancies
- Maintain personnel files, new hire &termination records.
Talent Advisor/Recruiter
Randstad Source Right
2021.10 - 2022.02
Toyota Connect Advisor
Concentrix
2020.02 - 2021.03
Unit Manager II
Assurant Specialty Property
2005.08 - 2016.01
- Skillfully managed team who proficiently serviced various clients on insurance related functions while maintaining each clients' specific Service Level Agreement (SLA) requirements
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
Customer Care Team Lead
Assurant Specialty Property
2008.06 - 2012.03
Customer Advocate Specialist
Assurant Specialty Property
2006.10 - 2008.06
Customer Care Specialist
Assurant Specialty Property
2005.09 - 2006.10
Education
General Educational Development -
Ruthruff School
Detroit, MI09.1994
Skills
- ADP WorkForce Now
- Agile Work Style
- Staff Management
- Smart Compliance
- SalesForce
- Advance Microsoft Excel, Outlook, Word & Intermediate Access
- Customer Service
- Building rapport
- Fair housing policies
Timeline
Leasing Consultant
Ventron Management
2023.08 - Current
Payroll Analyst
SB Royal Enterprise
2022.02 - 2023.04
Talent Advisor/Recruiter
Randstad Source Right
2021.10 - 2022.02
Toyota Connect Advisor
Concentrix
2020.02 - 2021.03
Customer Care Team Lead
Assurant Specialty Property
2008.06 - 2012.03
Customer Advocate Specialist
Assurant Specialty Property
2006.10 - 2008.06
Customer Care Specialist
Assurant Specialty Property
2005.09 - 2006.10
Unit Manager II
Assurant Specialty Property
2005.08 - 2016.01
General Educational Development -
Ruthruff School