LaNora Maddox
Greensboro,GA
Summary
Dynamic payroll and billing leader with a proven track record at BrightStar Care of Fairfax, excelling in relationship building and performance evaluation. Achieved a remarkable reduction in DSO to 5 days while overseeing $200k in weekly accounts receivable. Skilled in Word, Adobe and Excel, fostering employee development and effective issue resolution. Strong organizational skills and adept at multi-tasking.
Overview
6
6
years of professional experience
Work History
Director Payroll & Billing
BrightStar Care of Fairfax
05.2019 - Current
- Manage and oversee Payroll specialist to ensure accurate and timely payroll for 170+ employees on a weekly basis.
- Generate and review payroll reports to identify discrepancies and resolve issues in a timely manner.
- Manage direct deposit setup and utilize ADP to process, track and report payroll data efficiently.
- Assist with benefits administration and employee inquiries regarding deductions.
- Communicate directly with employees and office staff to resolve issues that affect payroll or client billing.
- Supervise Billing specialist to ensure accurate billing for $170k in weekly revenue.
- Directly work with National Accounts regarding document submission, invoice submission and timely payment.
- Oversee Accounts Receivable of $200k weekly.
- Brought DSO down to 5 from mid-high double digits since taking over AR duties 4 years ago.
- Percent of total AR >60 days is 0-10
- Recruit, hire and train personnel to assist with payroll and billing duties. Evaluate employee performance objectively using established metrics.
- Communicate directly with clients regarding issues ranging from shift disputes, billing questions and long term care insurance policies. Work hard to ensure every client is completely satisfied and has all questions answered.
- Work directly with major insurance companies for accurate coding, billing and payments.
- Track staff employee PTO and retention bonuses. Assisted in writing policies for PTO, holiday time off, on call schedules and referral/retention bonus programs.
- Proficient in Excel, Word, and Adobe.
Education
Accounting And Finance
Santa Fe Community College
Gainesville, FLAccounting And Finance
Rose State College
Midwest City, OKSkills
- Relationship building
- Strong Verbal and Written Skills
- Collaborative Decision-Making
- Team Leadership
- Employee development
- Issues resolution
- Effective Time Management
- Coaching and mentoring
- Service-Oriented Communication
- Performance evaluation and monitoring
Timeline
Director Payroll & Billing
BrightStar Care of Fairfax
05.2019 - Current
Accounting And Finance
Santa Fe Community College
Accounting And Finance
Rose State College
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