LANYKA MCKISSICK
Romulus,MI
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Unit Clerk
U of M Hospital
Ann Arbor, Michigan
04.2019 - Current
- Answering unit calls and delivers messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Documents updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Places new supply orders, managed inventory and restocked clerical spaces.
Inventory and Pick Lead
Amazon
Romulus , MI
07.2018 - 04.2019
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Used equipment like forklifts and pallet jacks to move inventory.
- Input data in system to create updated status reports for reference of project progress and deadlines.
Line Ambassador
Amazon Brownstown
, Michigan
05.2016 - 07.2018
- Training new associates in scanning packages.
- Assisted team with operational policies and procedures to drive services.
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
Customer Service Representative
Spectrum Cablevision
Livonia, Michigan
03.2001 - 06.2018
- Answered customer incoming calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adjusted and adapted to all aspects in an ever changing work environment.
Education
Bachelors of Business Management - Business Administration
Cleary University
Ann Arbor, MI05.2004
Associate of Business Management - Business Administration
Cleary University
Ann Arbor, MI05.2003
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Call Center Operations
- Customer Account Management
- Clerical Support
- Online Chat
- Data Entry Software
- Coordinating Forms
- Supply Replenishment
Timeline
Unit Clerk
U of M Hospital
04.2019 - Current
Inventory and Pick Lead
Amazon
07.2018 - 04.2019
Line Ambassador
Amazon Brownstown
05.2016 - 07.2018
Customer Service Representative
Spectrum Cablevision
03.2001 - 06.2018
Bachelors of Business Management - Business Administration
Cleary University
Associate of Business Management - Business Administration
Cleary University
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