Lonshay Bowens
Las Vegas,NV
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Dedicated data entry with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick learning team player with effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Unit Clerk
Summerlin Hospital Medical Center
Las Vegas, NV
01.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Arranged discharges and patient transportations.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Certified Nursing Assistant
Froedtert Hospital
01.2020 - 11.2022
- Utilize bedside patient care skills, critical care, lifting more than 50 lbs, pushing and pulling more than 50 lbs, charting/documenting (EPIC), continued learning, glucose checks, vitals
Customer Service Representative
Target
Las Vegas, NV
07.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Certified Nursing Assistant
AACO Healthcare Agency
04.2020 - 06.2021
- Utilize bedside patient care skills, longterm, rehab, and hospice care, lifting, pushing and pulling more than 50 lbs, charting/documenting, continued learning, toileting, feeding, bathing, grooming, activities
Certified Nursing Assistant
Hales Corners Care Center
07.2016 - 12.2019
- Utilize bedside patient care skills, longterm, rehab, and hospice care, lifting, pushing and pulling more than 50 lbs, charting/documenting, continued learning, toileting, feeding, bathing, grooming, activities
Education
Bachelor Of Social Science - Psychology
Bryant & Stratton College
09.2020
Certified Nursing Assistant - Nursing
MATC
Milwaukee, WI12.2016
Skills
- Excellent attention to detail
- Detail-oriented and capable at problem solving
- Good working knowledge and grasp of tools
- Excellent verbal and written communication
- Excelling grammar and spelling skills
- Excellent time management
- Excellent organization
- Ability to organize and prioritize own work effectively
- Typing speed 40wpm
- Microsoft excel
- Customer service
- Multitasking
- Data entry
- Computer literacy
- Teamwork and collaboration
- Excellent writing and computer skills
Leadership Experience
Having leadership in the workplace is important because it gives the benefit to learn from yourself and others around you. Access to new ideas or thoughts brings a smooth flow that everyone can understand and agree with. Bringing leadership to the table gives others confidence, reassurance, and respect.
Communication Skills
Being proactive in my communication skills helps others to understand specifics. Working in the healthcare field for the past 6 years helped me gain relationships, education, communication skills, and professionalism.
Personal Information
Title: Certified Nursing Assistant
Timeline
Unit Clerk
Summerlin Hospital Medical Center
01.2023 - Current
Customer Service Representative
Target
07.2021 - 04.2022
Certified Nursing Assistant
AACO Healthcare Agency
04.2020 - 06.2021
Certified Nursing Assistant
Froedtert Hospital
01.2020 - 11.2022
Certified Nursing Assistant
Hales Corners Care Center
07.2016 - 12.2019
Bachelor Of Social Science - Psychology
Bryant & Stratton College
Certified Nursing Assistant - Nursing
MATC