Lapel Walden
Atlanta,GA
Summary
An energetic, driven and highly motivated professional with over 30 years of bartending, client relations, retail, banking and personal driving experience. Excellent leadership skills. Reputation for hardworking, always client focused and strong organizational techniques. Confident and poised in interactions with individuals at all levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
Levy Compass Group
Atlanta, GA
02.2025 - Current
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Recommended drinks to patrons based on preference, pairings and special promotions.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Completed regular bar inventories and daily requisition sheets.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted guests with friendliness and professionalism.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Chauffeur
WL Private Drivers, LLC
Atlanta, GA
08.2018 - Current
- Cleaned vehicle regularly to maintain professional appearance.
- Avoided passenger displeasure and damage to items by stowing belongings with care.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Maintained vehicle to maximize passenger satisfaction.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Followed strict safety protocols while driving in order to protect passengers' lives and property.
- Relayed location information to dispatch service and checked on next appointments.
- Provided safe, courteous and timely transportation services to customers.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Ensured that all documents related to vehicle registration were up-to-date at all times.
- Assisted passengers with loading and unloading luggage into and from the vehicle.
- Supervised driver teams, created shift schedules and maintained reservation calendar.
- Transported high-value clients with professionalism and discretion.
- Maintained detailed records of trips including destinations, distances traveled, hours worked and fuel costs incurred.
- Managed cash and electronic payments for fares accurately.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
Backoffice Research Specialist
Bank of America
Kennesaw, Georgia
03.2009 - 03.2018
- Developed and maintained databases, pulling relevant data.
- Optimized quality and consistency of content by closely reviewing and correcting work products.
- Managed project timelines by setting deadlines for tasks involved in the completion of research objectives.
- Responsible for servicing and maintenance of deposit and credit card products relayed yo deceased accounts.
- Upload documents and reporting all actions taken on account(s).
- Communicated processes related to the deceased customer to attorneys, family member and authorized third party..
- Maintained top performance metrics
- Responsible for meeting/exceeding individual call quality.
- Provided assistance through call listening and side-by-side coaching
Education
Associate of Arts - Business Administration And Management
Clayton State University
Morrow, GA05-2003
Skills
- Safe service compliance
- Bar restocking
- Mixology
- Basic accounting
- Payment processing
- Sales expertise
- Proficient in mixology
- Complex Problem-solving
- Bar operations management
- Suggestive selling
- Performance Management
- Mitigate risk
- Relationship Management
- Revenue Growth
- Team training and development
- Clear and effective communication
- Outstanding customer service
- Outgoing personality
- New hire training
- Point of sale systems
- Strong multitasking
- Organizational growth
- Handling difficult customers
- Staff management
- Customer service expertise
- Hospitality service expertise
Certification
- PAX Certified Chauffeur Training
Websites
Accomplishments
- Willingness to Win Award, BoA
- Core Value Award, BoA
- Lead Training Coach, BoA
- 2009 Retailer of the Year Award
Technical Skills
- Microsoft Office, Word, PowerPoint, Excel and Outlook
- Social Media platforms
- Strong knowledge of proprietary packages LEXIS NEXIS, Interact, LEAN, BOSS, FAST, UCRS, MBNAIS, TSYS and CLMS
Timeline
Bartender
Levy Compass Group
02.2025 - Current
Chauffeur
WL Private Drivers, LLC
08.2018 - Current
Backoffice Research Specialist
Bank of America
03.2009 - 03.2018
Associate of Arts - Business Administration And Management
Clayton State University