LaPorche Williams

Answering calls for Adt/Security customers and troubleshooting fire/burglary alarm systems including billing transactions etc. We also provide technical services out to residential locations/commercial businesses to correct system errors as in issues panel deficiencies like battery replacements and wiring.

Shipping and Packing foam products for local businesses/restaurants

• Assisted At&t customers in resolving inquiries through effective communication and problem-solving techniques.
• Utilized customer relationship management software to track interactions and improve service delivery.
• Processed orders and returns efficiently, ensuring accurate documentation and customer satisfaction.
• Collaborated with team members to streamline workflows, enhancing overall operational efficiency.