Laporchela Carter
Shreveport,LA
Summary
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PSE / SSDA Clerk
United States Postal Service
Bedford , Texas
12.2020 - Current
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Enhanced customer satisfaction by promptly addressing and resolving service-related issues.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Streamlined postal operations by maintaining organized work environment and adhering to USPS policies and procedures.
- Contributed to security of USPS facilities through vigilant monitoring of building access points and reporting any suspicious activity.
- Assisted customers with mailing needs, providing expert advice on postage rates, packaging materials, and shipping regulations.
Lab Processing Tech Supervisor
Pelican Plasma
Shreveport, LA
02.2017 - 12.2020
- Monitors donors during apheresis procedure and then processes their plasma
- Store plasma bottles and samples into freezer -40 degrees
- Ship plasma samples for testing.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Call Center Representative
Teleperformance
Shreveport,LA
08.2015 - 01.2017
- Take customer calls and provide accurate, satisfactory answers to their questions and concerns
- De-escalate situations involving dissatisfied customers, offering customer support
- Call clients and customers to inform them about company's new products, services and policies
- Guide callers through troubleshooting, navigating company site or using products or services
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
Waitress and Bartender
Cheddars
Shreveport,LA
01.2014 - 08.2015
- Make sure guess are well taken care of and make sure their food is right ..And make great drinks
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
High School Diploma -
Huntington High School
Shreveport, LA05.2011
Skills
- Guest Services
- Laboratory Experience
- Bartending
- Serving Experience
- Receptionist
- Scheduling
- Documentation review
- HIPAA
- Technology (10 years)
- Laboratory experience
- Document Management
Certification
- Clia
- CPR Certification
Timeline
PSE / SSDA Clerk
United States Postal Service
12.2020 - Current
Lab Processing Tech Supervisor
Pelican Plasma
02.2017 - 12.2020
Call Center Representative
Teleperformance
08.2015 - 01.2017
Waitress and Bartender
Cheddars
01.2014 - 08.2015
High School Diploma -
Huntington High School