Cassandra Knapp
Ithaca,NY
Summary
Dependable professional with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of individuals in dynamic, fast-paced settings. To seek a career and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
PSE SSDA Clerk
USPS
12.2024 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
- Upsold postal services like insurance and tracking.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
Garden Center Manager
Cayuga Landscape
03.2022 - 12.2024
- Horticulture related tasks including watering, pruning, fertilizing, weeding etcetera
- Maintained schedules and monitored performance
- Create marketing material to improve customer relations and business development
- Worked with a diverse group of marketing professionals to develop a marketing strategies
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and plants healthy for retail sales.
- Assisted customers with finding requested plants and flowers.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Purchased supplies such as seeds, plant plugs, plant bare roots, finished plant products, and bagged goods
- Wide range of sourcing multiple products through a variety of suppliers
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Harvested and maintained on site apple crop
Florist
Woodfern Florist
08.2021 - 12.2021
- Utilized floral design techniques to craft unique floral arrangements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Education
Bachelor Of Technology - Horticulture Business Management
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY05.2017
Associate Of Applied Science - Horticulture
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY05.2017
Associate Of Arts And Sciences - Liberal Arts Humanities Social Sciences
Cayuga County Community College
Fulton, NY12.2012
Skills
- Maintain a Kind and Professional Environment
- Build Effective Working Relationships
- Delegation and Supervision
- Staff Coaching and Training
- Scheduling and Time-Tracking
- Complex Problem-Solving
- Develop Policies to Improve Business Development
- Strong Attention to Detail
- Ability to Multitask
- Strong Written and Verbal Skills
- Active Listening
- Reading Comprehension
- Organize Inventory and Purchasing
- Retail Industry Experience
- Customer Relationships
- Sales and Marketing
- Computer Proficiency
- Microsoft Office Proficiency
- Organization and Time Management
Timeline
PSE SSDA Clerk
USPS
12.2024 - Current
Garden Center Manager
Cayuga Landscape
03.2022 - 12.2024
Florist
Woodfern Florist
08.2021 - 12.2021
Bachelor Of Technology - Horticulture Business Management
SUNY College of Agriculture & Technology At Morrisville
Associate Of Applied Science - Horticulture
SUNY College of Agriculture & Technology At Morrisville
Associate Of Arts And Sciences - Liberal Arts Humanities Social Sciences
Cayuga County Community College