Laporchia Wherry
Richburg,SC
Summary
Customer Service Professional delivering exceptional support and fostering positive client relationships. Proven track record of ensuring utmost customer satisfaction through attentive listening, effective problem-solving, and personalized service delivery. Proficient in handling diverse inquiries, adept at diffusing challenging situations, and committed to surpassing service expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maximus
04.2021 - Current
- Provided assistance to representatives with complicated calls or questions
- Provided assistance for key agents, including resolution of problems, concerns or general questions
- Maintained diplomacy when addressing matters escalated
- Responsible for meeting monthly goals and quality standards through efficient and accurate work processes
- Responsible for handling numerous inbound and outbound calls, with the ability to determine needs and provide one-call resolution.
Telemarketer
Paradise Home Improvement
01.2019 - 11.2019
- Consulted with clients to identify survey needs and any specific requirements.
- Identified 30 or more potential customers through cold calling and database research.
- Reviewed, classified and recorded survey data in preparation for computer analysis.
- Completed cold calls asking citizens about home improvement.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Customer Service Representative
Sprint
05.2016 - 01.2018
- Responsible for taking chats to resolve customer inquiries for Sprint including bill explanation, plan changes, troubleshooting, and upgrading devices
- Assisted customers across the globe via chat, email, and phone
- Completed over 150 chats daily
- Assisted with a variety of questions and issues including troubleshooting, subscription email-related issues, and service add ons
- Provided exceptional customer service
- Responded to customers on chat
- Maintain client relationship for business and gain sales
- Performed functions such as data entry, data management and data retrieval
- Converse with clients in a polite and professional manner.
Assembler
Cat Resources
03.2017 - 12.2017
- Leveraged analytical skills to interpret assembly-related data, providing insights for process enhancements, and contributing to the development of streamlined and more efficient assembly protocols.
- Proficiently inputted and managed intricate data sets into designated systems, maintaining comprehensive records and documentation, optimizing workflow efficiency, and facilitating seamless inventory tracking
- Assembled components with minimal supervision, exceeding expected project milestones.
CUSTOMER SHIPPING AND RECEIVING CLERK
Ross Inc
06.2015 - 02.2016
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Validated customer information, such as addresses and contact numbers.
- Prepared invoices for customers, ensuring accuracy prior to shipment
Education
A.A.S in Medical Assistant -
KING'S COLLEGE
Charlotte, NC12.2013
Skills
- Leadership
- Inbound and Outbound Calling
- Analytical & Critical Thinking
- Multitasking Abilities
- Typing 75 WPM
- Data Entry & Maintenance
- HIPAA Regulations
- Telemarketing
- Verbal & Written Communication Skills
- Empathy
- Issue & Complaint Resolution
- Telephone Etiquette
- Multi-Phone Line Operator
- Warehouse Experience
- Effective oral, written, and reading communication skills
- Knowledge of MS Office (Word, Excel, PowerPoint, Spreadsheet, and Outlook)
- Performance Tracking
Timeline
Customer Service Representative
Maximus
04.2021 - Current
Telemarketer
Paradise Home Improvement
01.2019 - 11.2019
Assembler
Cat Resources
03.2017 - 12.2017
Customer Service Representative
Sprint
05.2016 - 01.2018
CUSTOMER SHIPPING AND RECEIVING CLERK
Ross Inc
06.2015 - 02.2016
A.A.S in Medical Assistant -
KING'S COLLEGE
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Thomas BerryhillThomas Berryhill
Counter Salesperson at Ferguson Enterprises LLCCounter Salesperson at Ferguson Enterprises LLC