Summary
Overview
Work History
Education
Skills
Timeline
Generic

La'Porsche Shy

Toledo,OH

Summary

Dedicated professional with a proven track record at Pathway Inc., excelling in customer relations and data entry. Streamlined operations by enhancing front desk efficiency and managing sensitive information with utmost discretion. Skilled in multitasking and time management, consistently meeting tight deadlines. Achieved significant improvements in client satisfaction and operational workflow.

Overview

14
14
years of professional experience

Work History

Receptionist

Pathway Inc.
01.2017 - Current


  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.


HEAP Office Clerk

Pathway Inc.
12.2010 - 01.2017
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.

Education

High School Diploma -

Jesup W Scott High School
Toledo, OH
06-2004

Skills

  • Organization skills
  • Time Management
  • Customer/Client relations
  • Data Entry
  • Verbal and written communication
  • Scheduling appointments
  • Multi-line telephone operation

Timeline

Receptionist

Pathway Inc.
01.2017 - Current

HEAP Office Clerk

Pathway Inc.
12.2010 - 01.2017

High School Diploma -

Jesup W Scott High School

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La'Porsche Shy