La'Porsche Shy
Toledo,OH
Summary
Dedicated professional with a proven track record at Pathway Inc., excelling in customer relations and data entry. Streamlined operations by enhancing front desk efficiency and managing sensitive information with utmost discretion. Skilled in multitasking and time management, consistently meeting tight deadlines. Achieved significant improvements in client satisfaction and operational workflow.
Overview
14
14
years of professional experience
Work History
Receptionist
Pathway Inc.
505 Hamilton St Toledo, OH 43604
01.2017 - Current
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
HEAP Office Clerk
Pathway Inc.
505 Hamilton St Toledo, Oh 43604
12.2010 - 01.2017
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
Education
High School Diploma -
Jesup W Scott High School
Toledo, OH06-2004
Skills
- Organization skills
- Time Management
- Customer/Client relations
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Multi-line telephone operation
Timeline
Receptionist
Pathway Inc.
01.2017 - Current
HEAP Office Clerk
Pathway Inc.
12.2010 - 01.2017
High School Diploma -
Jesup W Scott High School