Laporsha Hardy
Prattville,AL
Summary
I'm highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. I'm also a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Prattville, AL
08.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Technical Advisor & Billing Specialist
Apple
Remote, AL
07.2023 - 10.2023
- Provided customer service support to customers over the phone and by email.
- Provided technical advice and guidance to clients on complex IT systems.
Customer Service Representative
Results CX
10.2022 - 05.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Well Care Pharmacy
04.2022 - 08.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
CENTRAL HAYNEVILLE HIGH SCHOOL
Hayneville, AL05.2010
Some College (No Degree) - Pharmacy Tech
Jess Health Services
Montgomery, ALSkills
- Microsoft Office expertise
- Call Center Operations
- Problem-solving abilities
- Inbound and Outbound Calling
- Technologically savvy
- Administrative and Office Support
- Credit Card Payment Processing
- Efficient and Reliable Team Player
- Prescription Filling
- Insurance Billing
- Billing support
Timeline
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
Technical Advisor & Billing Specialist
Apple
07.2023 - 10.2023
Customer Service Representative
Results CX
10.2022 - 05.2023
Customer Service Representative
Well Care Pharmacy
04.2022 - 08.2022
High School Diploma -
CENTRAL HAYNEVILLE HIGH SCHOOL
Some College (No Degree) - Pharmacy Tech
Jess Health Services