Emerson Barnett
Summary
Dedicated professional with excellent customer service and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Adept at leveraging new tools and methods to solve problems and enhance productivity. Demonstrates strong analytical and communication skills, with proven ability to quickly adapt to new environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Publix
09.2023 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Ingles Market
11.2022 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
Gate Host and Housekeeper
Bear Lake Reserve
06.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the check-in experience.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained clean and comfortable environments in rented and residential buildings by vacuuming, cleaning windows, and dusting.
Starbucks Barista
Target
04.2017 - 08.2019
- Certified Starbucks barista while also being fully trained to work as a Target cashier and at the Target Cafe.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
Starbucks Barista
Ingles Markets
10.2016 - 03.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Cashier
Reems Creek Nursery
02.2016 - 08.2016
- This was a seasonal position, I serviced customers while also being responsible for loading mulch and watering plants.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Cashier
Ingles Markets
11.2015 - 10.2016
- Provided prompt and warm service to customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Environmental Science, Geology
Western Carolina University
Cullowhee, North Carolina12-2025
High School Diploma -
Madison Early College High School
Mars Hill, North Carolina05.2017
Skills
- Adaptive team player
- Positive and professional
- Hospitality and accommodation
- Critical thinking
- Strategic sales
- Order fulfillment
- Merchandise upselling
- POS systems expert
- Money handling
- Recordkeeping strengths
- CRM system proficiency
- Time management
- Data entry
- Microsoft office expertise
Timeline
Pharmacy Technician
Publix
09.2023 - 07.2024
Pharmacy Technician
Ingles Market
11.2022 - 08.2023
Gate Host and Housekeeper
Bear Lake Reserve
06.2019 - 03.2020
Starbucks Barista
Target
04.2017 - 08.2019
Starbucks Barista
Ingles Markets
10.2016 - 03.2017
Cashier
Reems Creek Nursery
02.2016 - 08.2016
Cashier
Ingles Markets
11.2015 - 10.2016
Bachelor of Science - Environmental Science, Geology
Western Carolina University
High School Diploma -
Madison Early College High School
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VANESSA L. HATCHERVANESSA L. HATCHER
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