Anna Montemayor
Laredo ,Tx
Summary
Experienced customer service leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing many years of related experience combined with dedication to continuous improvement and personal achievement.
Versatile Sales Clerk focused on being productive and providing first rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Avita Pharmacy
Laredo, TX
12.2024 - Current
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized work areas so that everything was easily accessible when needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Technician
CVS Pharmacy
Laredo, TX
10.2022 - 12.2024
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents and packages.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
Pharmacy Technician
Gateway Community Health Center
Laredo, TX
04.2021 - 04.2022
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Sales Clerk/ pharmacy Technician
CVS Health
Laredo , Tx
03.2015 - 03.2021
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Received and submitted payments and returns with accuracy and efficiency.
- Delivered high-quality, value, expertise and superior customer service through a deep commitment to knowledge and performance.
- Responded to customer questions about products and services.
- Maintained front check out area in a clean and organized fashion.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Built and maintained effective relationships with peers and upper management.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Supervisor Customer Service
Siempre
Laredo, TX
06.2013 - 07.2014
- Directed team of customer service professional assisting customers.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Kept the showroom clean and maintained neat, orderly product displays.
- Created new processes and systems for increasing customer service satisfaction.
- Processed shipments and maintained organized stock shelves.
- Logged all daily shipping and receiving orders.
Grocery Stocker
Walmart
Laredo, TX
06.2012 - 06.2013
- Maintained tidy, clean and trash-free work areas.
- Provided friendly and knowledgeable service to all guests.
- Added labels to products, rotated current stock and professionally arranged merchandise.
Cashier Customer Service
Burlington
Laredo , Tx
07.2007 - 08.2009
- Analyzed customer interactions to identify needs, provide resources and promote excellent service.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed an average of 88 transactions each day in a timely manner.
Cook Cashier
Los carboncitos
Laredo, Tx
04.2005 - 06.2006
- Served average of patrons daily at los carboncitos restaurant.
Education
GED -
Everest College
Dallas , TX2011
Certificate - Medical billing and coding
Everest college
Dallas, TX2011
Associate of Applied Science - Radiologic Technology
Laredo Community College
Laredo, TXSkills
- Payment processing
- Customer relations
- Inventory Management
- Point of sale operations
- Organized
- Adaptive team player
- High-end fashion knowledge
- Flexible schedule
- Superior communication skills
- Excellent multi-tasker
- High-energy attitude
- Cash handling accuracy
- Plexis POS system operations
- Time management
- Ordering and stocking medications
- Labeling prescriptions
- Pharmacy law compliance
- Verifying orders
- Confidentiality and HIPAA
- Pharmacy ethics
- Pharmacy operations
- Drug inventory management
- Team collaboration
- Workflow optimization
- Drug inventory control
- FDA drug safety guidelines
Accomplishments
- Received many “exceeds expectations” ratings on performance reviews.
- Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow. - Earned board certification from Pharmacy Technician Certification Board. PTCB
- Worked with pharmacist to revise training procedures.
Timeline
Pharmacy Technician
Avita Pharmacy
12.2024 - Current
Pharmacy Technician
CVS Pharmacy
10.2022 - 12.2024
Pharmacy Technician
Gateway Community Health Center
04.2021 - 04.2022
Sales Clerk/ pharmacy Technician
CVS Health
03.2015 - 03.2021
Supervisor Customer Service
Siempre
06.2013 - 07.2014
Grocery Stocker
Walmart
06.2012 - 06.2013
Cashier Customer Service
Burlington
07.2007 - 08.2009
Cook Cashier
Los carboncitos
04.2005 - 06.2006
GED -
Everest College
Certificate - Medical billing and coding
Everest college
Associate of Applied Science - Radiologic Technology
Laredo Community College