LaPorsha Steward
Certified Phlebotomy Technician
Gadsden,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Optician
Professional Opticians
Gadsden, AL
11.2022 - 12.2023
- Verify and file insurance.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Learned new catalog of items to present current options to patients.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Certified Phlebotomy Technician
Phlebotomy Ink Training And Staffing Agency
Birmingham, AL
02.2022 - 11.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Residential Coordinator/Supervisor
New Beginnings/AFB Diversified
Gadsden, AL
06.2015 - 01.2022
- Delivered referrals and information to residents and families about available services, programs and resources.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Maintained important organizational paperwork and resident data.
- Recruited, hired and trained employees, providing day-to-day direction and guidance.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Solved grievances and complaints by collaborating with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Supervised student employees and provided feedback on performance.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Administered medication to individuals’ when needed
Catering Assistant/Experdite
Gadsden Regional Medical Center
Gadsden, AL
06.2011 - 06.2015
- Delivered catered food and supplies to patients and guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for patients and guests.
- Helped chefs prepare and present food to patients and guests with strong attention to detail and presentation expertise.
- Pushed, pulled and transported large loads and objects.
- Trained new staff on food preparation and safety procedures.
Education
HS Diploma - Healthcare
Gadsden City High School
Gadsden, AL 08.2007 - 05.2011
Bachelor’s - Healthcare Administration
Grand Canyon University
Phoenix, AZ 05.2022 - Current
Certified Phlebotomy Technician - Phlebotomist
Phlebotomy Ink Training And Staffing Agency
Birmingham, AL 02.2022 - 11.2022
Skills
Retail Sales
Eyeglass aesthetics
Contact lens
Corrective lens options
Progressive lens types
Appointment Scheduling
Optical orders
Children's eyewear
Insurance Verification
Selecting frames
Verifying prescriptions
Managing repairs
Multitasking Abilities
Flexible and Adaptable
Venipuncture site selection
Blood drawing
Effective communication skills
Eye-hand coordination
Biohazard waste management
Certification
PT - Phlebotomy Technician
Timeline
Optician
Professional Opticians
11.2022 - 12.2023
Bachelor’s - Healthcare Administration
Grand Canyon University
05.2022 - Current
Certified Phlebotomy Technician
Phlebotomy Ink Training And Staffing Agency
02.2022 - 11.2022
Certified Phlebotomy Technician - Phlebotomist
Phlebotomy Ink Training And Staffing Agency
02.2022 - 11.2022
Residential Coordinator/Supervisor
New Beginnings/AFB Diversified
06.2015 - 01.2022
Catering Assistant/Experdite
Gadsden Regional Medical Center
06.2011 - 06.2015
HS Diploma - Healthcare
Gadsden City High School
08.2007 - 05.2011