Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
LaPorsha Steward

LaPorsha Steward

Certified Phlebotomy Technician
Gadsden,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Optician

Professional Opticians
Gadsden, AL
11.2022 - 12.2023
  • Verify and file insurance.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Learned new catalog of items to present current options to patients.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.

Certified Phlebotomy Technician

Phlebotomy Ink Training And Staffing Agency
Birmingham, AL
02.2022 - 11.2022
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Residential Coordinator/Supervisor

New Beginnings/AFB Diversified
Gadsden, AL
06.2015 - 01.2022
  • Delivered referrals and information to residents and families about available services, programs and resources.
  • Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
  • Maintained important organizational paperwork and resident data.
  • Recruited, hired and trained employees, providing day-to-day direction and guidance.
  • Collected feedback from residents and family members to identify opportunities for program and operational improvements.
  • Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
  • Solved grievances and complaints by collaborating with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Supervised student employees and provided feedback on performance.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Administered medication to individuals’ when needed

Catering Assistant/Experdite

Gadsden Regional Medical Center
Gadsden, AL
06.2011 - 06.2015
  • Delivered catered food and supplies to patients and guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for patients and guests.
  • Helped chefs prepare and present food to patients and guests with strong attention to detail and presentation expertise.
  • Pushed, pulled and transported large loads and objects.
  • Trained new staff on food preparation and safety procedures.

Education

HS Diploma - Healthcare

Gadsden City High School
Gadsden, AL
08.2007 - 05.2011

Bachelor’s - Healthcare Administration

Grand Canyon University
Phoenix, AZ
05.2022 - Current

Certified Phlebotomy Technician - Phlebotomist

Phlebotomy Ink Training And Staffing Agency
Birmingham, AL
02.2022 - 11.2022

Skills

Retail Sales

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Certification

PT - Phlebotomy Technician

Timeline

Optician

Professional Opticians
11.2022 - 12.2023

Bachelor’s - Healthcare Administration

Grand Canyon University
05.2022 - Current

Certified Phlebotomy Technician

Phlebotomy Ink Training And Staffing Agency
02.2022 - 11.2022

Certified Phlebotomy Technician - Phlebotomist

Phlebotomy Ink Training And Staffing Agency
02.2022 - 11.2022

Residential Coordinator/Supervisor

New Beginnings/AFB Diversified
06.2015 - 01.2022

Catering Assistant/Experdite

Gadsden Regional Medical Center
06.2011 - 06.2015

HS Diploma - Healthcare

Gadsden City High School
08.2007 - 05.2011

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LaPorsha StewardCertified Phlebotomy Technician