Laportia Allen
Columbus,OH
Summary
Dedicated professional with strong skills in customer relationship management and employee training. Proven ability to enhance team performance and ensure quality assurance.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Columbus, Ohio
09.2024 - Current
- Assisted in daily store operations and maintained store appearance.
- Trained new staff on customer service and store procedures.
- Handled customer inquiries and resolved issues promptly.
- Supervised cash handling and ensured accurate register operations.
- Supported team communication to foster a positive work environment.
Customer Service Representative
Verizon
Columbus, Ohio
01.2018 - 07.2024
- Handled high-volume calls while maintaining professionalism and patience.
- Educated customers on features and benefits of Verizon services.
- Resolved billing disputes and account discrepancies promptly.
Housekeeper Supervisor
Hyatt Regency Mccormick Place
Chicago, Illinois
03.2013 - 12.2017
- Supervised housekeeping staff to maintain cleanliness and order throughout the hotel.
- Trained new employees on cleaning procedures and safety protocols.
- Coordinated daily cleaning schedules to ensure timely room readiness for guests.
- Inspected guest rooms and public areas for quality assurance and compliance standards.
- Managed supply inventory and ordered cleaning supplies as needed.
Education
Bachelor Of Science (BS) - Business Administration
Ohio Dominican
Columbus, Oh05-2018
Skills
- Billing dispute resolution
- Customer relationship management
- Cash handling
- Team building
- Employee training
- Quality assurance
Timeline
Assistant Store Manager
Family Dollar
09.2024 - Current
Customer Service Representative
Verizon
01.2018 - 07.2024
Housekeeper Supervisor
Hyatt Regency Mccormick Place
03.2013 - 12.2017
Bachelor Of Science (BS) - Business Administration
Ohio Dominican