Ashley Deal
Clarksville,TN
Summary
Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar General
Clarksville, TN
01.2024 - 08.2026
- Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory, shrink control, and store compliance.
Insurance Customer Service Representative
Progressive Remote
Clarkesville, TN
02.2021 - 12.2023
- Processed payment.
- Assisted with resolving complex claims or billing disputes promptly.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Educated customers on the importance of maintaining adequate insurance coverage.
Customer Care Representative Work at Home
EAN SERVICES Services
08.2017 - 04.2021
- Resolved customer complaints professionally and efficiently.
- Developed solutions to address customer complaints.
- Maintained accurate records of customer interactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Consulted with customers regarding needs and addressed concerns.
Weld Inspector
Martinrea
08.2012 - 11.2016
- Distribute packing materials on time, while following brand specifications. Inspect equipment for quality, and report any issues to supervisors and quality management.
- Conducted radiographic tests on welds to detect internal defects.
- Compiled reports detailing findings from each inspection performed.
Call Center Representative
Converges
Clarksville, TN
10.2008 - 08.2012
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Offered additional products or services.
Education
High School Diploma -
Northeast High School
Clarksville, TN05-2008
Skills
- Payment processing
- Advanced troubleshooting
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Order management
- Performance metrics analysis
- Effective communication
- Microsoft office
- Online chat and email
- Call metrics
- Quality assurance controls
- Claim processing
- Insurance knowledge
- Compliance management
- Product knowledge
- Billing resolution
- Order processing
- Inventory control
- Credit card payment processing
- Technical troubleshooting
- Call center operations
- Support case resolution
- Billing dispute resolution
- Claims processing
- Insurance regulations
- Reporting and documentation
Timeline
Store Manager
Dollar General
01.2024 - 08.2026
Insurance Customer Service Representative
Progressive Remote
02.2021 - 12.2023
Customer Care Representative Work at Home
EAN SERVICES Services
08.2017 - 04.2021
Weld Inspector
Martinrea
08.2012 - 11.2016
Call Center Representative
Converges
10.2008 - 08.2012
High School Diploma -
Northeast High School