Trent Zaffino
Salt Lake City
Summary
Knowledgeable Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
4
4
years of professional experience
Work History
Store Manager
Bastille
09.2023 - Current
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Tracked monthly sales to generate reports for business development planning.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sales Associate
Bastille
12.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fragrance Specialist
Nordstrom
07.2021 - 12.2021
- Prepared reports analyzing sales performance of different fragrances over time.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Showed customers different perfumes and demonstrated scents by spritzing on pulse points.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Provided customer service and product knowledge to customers regarding fragrances.
Sales Associate
Nordstrom
11.2020 - 12.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized stockroom shelves according to size, color or style.
- Increased purchase amounts by cross-selling with similar products.
Personal Stylist
Nordstrom
03.2021 - 07.2021
- Curated looks/wardrobes based on clients needs and wants
- Able to cross sell to add accessories and fragrances to go with the occasion
- Booked appointments based on clients timeline
Education
Associate of Arts - Fashion Design
Salt Lake Community College
Salt Lake City, UT05-2025
Skills
- Client Account Management
- Upselling
- Product Sales
- Inventory Control
- Payment Processing
- Order Processing
- Retail Loss Prevention
- Customer Needs Assessment
- Shipment Processing
- Meeting Deadlines
- Customer Service
- Retail Merchandising Expertise
- Problem-Solving
- Exceeds Sales Goals
- Merchandise Display
- Display Setup
- Relationship Building
- Exceptional Customer Service
- Sales Strategies
- Teamwork and Collaboration
Timeline
Store Manager
Bastille
09.2023 - Current
Sales Associate
Bastille
12.2021 - 09.2023
Fragrance Specialist
Nordstrom
07.2021 - 12.2021
Personal Stylist
Nordstrom
03.2021 - 07.2021
Sales Associate
Nordstrom
11.2020 - 12.2021
Associate of Arts - Fashion Design
Salt Lake Community College
Similar Profiles
Steven T. Harvey, MBA, TS-SCISteven T. Harvey, MBA, TS-SCI
Sr. BD Director (DoD- USA, USAF) at BastilleSr. BD Director (DoD- USA, USAF) at Bastille
Anthony DarcusAnthony Darcus
IT Infrastructure Specialist at Bastille NetworksIT Infrastructure Specialist at Bastille Networks
Darian SimonDarian Simon
Captain Server/Floor Manager at Cafe Bastille French RestaurantCaptain Server/Floor Manager at Cafe Bastille French Restaurant