La Precious Taylor
Raleigh,USA
Summary
Customer Service & Operations Professional with over 12 years of experience driving service excellence, managing high-volume communications, and streamlining administrative workflows. Proven track record in claims processing, team leadership, and cross-functional support. Tech-savvy with advanced proficiency in Salesforce and Microsoft Office, leveraging strong interpersonal and organizational expertise to optimize team performance and client satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Multi-Department Operations Specialist
MCI Careers
08.2022 - Current
- Order Management: Process online store orders for chocolate, clothing, and books, ensuring timely fulfillment and customer satisfaction.
- Supported diverse business units by efficiently handling customer calls in a fast-paced call center environment.
- Emergency Call Assistance: Collaborated with 311 to manage emergency calls, delivering critical assistance to community members in need.
- Lost Pet Reunification: Reunited lost pets with their owners through compassionate support and effective communication, enhancing community trust.
- Legal Support: Serve as an answering service for a law firm, assisting claimants navigating the disability social benefits process.
- Claims Processing: Filed claims as unlicensed adjuster for storm-damaged homeowners, streamlining recovery process and ensuring accurate documentation.
Dispatcher/Customer Service Representative/Alert Specialist
Nation Safe Drivers
08.2022 - 08.2024
- Handled calls from policyholders involved in accidents, ensuring accurate information exchange and timely assistance.
- Provided optimal level of customer services and prepared loss reports for vehicles.
- Managed call volume effectively, meeting all service requirements and maintaining operational standards.
- Responded to customer inquiries, delivering quality service and resolving issues efficiently.
- Maintained control over call volume and completed assigned tasks.
- Utilized computer systems and documented information accurately.
Appointment Scheduler/Vaccine Specialist
State of Florida Department of Health
02.2021 - 04.2021
- Scheduled, reschedules, and/or cancels vaccine appointments for patients by telephone.
- Collected and verified patient information to ensure accurate vaccine scheduling.
- Registered and processed information for the general public for vaccines.
- Coordinated appointment schedules with all relevant facility departments.
- Handled and resolved all patient service requests, enhancing overall patient experience.
- Oversaw medical callbacks to ensure timely follow-up.
- Scanned and securely stored patient insurance documents and medical history records, maintaining confidentiality and accuracy.
Admissions Advisor
University of California
10.2020 - 12.2020
- Managed comprehensive admissions database, ensuring accurate tracking of all student records.
- Reviewed and evaluated applications for admission, ensuring compliance with established criteria and deadlines.
- Resolved registration issues for students, facilitating smooth enrollment processes.
- Oversaw comprehensive admissions database, ensuring accurate student information management.
- Assisted the prospective students with admissions enrollment and tracked students' admissions progress until the start date.
- Organized and updated confidential admissions enrollment information for new and current students, maintaining data integrity.
- Reviewed enrollment activities to identify areas for improvement in application processes.
- Maintained organized and updated confidential admissions information for new and current students.
- Ensured accuracy of student documents by maintaining organized filing systems.
NC Pre-k Teachers Assistant
PRIMARY BEGINNINGS DAYCARE
Raleigh, USA
01.2017 - 06.2019
- Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests.
- Evaluated children's performance, behavior, social development, and physical health to support individual growth and learning.
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
- Provided diverse materials and resources for children to explore and manipulate during learning activities and imaginative play, enhancing their engagement and creativity.
- Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety.
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
- Organize and lead activities designed to promote physical, mental, and social development such as games, arts and crafts, music, and storytelling.
- Organized and led activities promoting physical, mental, and social development through games, arts and crafts, music, and storytelling, fostering holistic growth.
- Prepare children for later grades by encouraging them to explore learning opportunities and persevere with challenging tasks.
Photographic Process and Processing Machine Operator
WAL-MART
Raleigh, USA
05.2010 - 02.2015
- Examined developed prints for defects, ensuring quality standards by identifying issues like broken lines, spots, or blurs.
- Created prints that met customer specifications and adhered to laboratory protocols.
- Load circuit boards, racks or rolls of film, negatives, or printing paper into processing or printing machines.
- Load digital images onto computers directly from cameras or from storage devices, such as flash memory cards or universal serial bus (USB) devices.
- Operate scanners or related computer equipment to digitize negatives, photographic prints, or other images.
- Maintained detailed records of processing quantities, materials used, and customer charges to support operational efficiency.
Insurance Policy Processing Clerk
Aetna Insurance
Cary, USA
08.2007 - 04.2010
- Process and record new insurance policies and claims.
- Processed, prepared, and submitted business or government forms, including applications for coverage to insurance carriers.
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Corresponded with insured or agents to gather information and update them on account status or changes.
- Interviewed clients and handled calls to deliver customer service and gather information on claims.
- Notify insurance agent and accounting department of policy cancellation.
Education
Early Childhood Education (A.S.) -
Wake Technical Community College
Raleigh, NCSkills
- Customer relationship management
- Salesforce
- CRM software
- Customer service
- Call center agent experience
- Client services
- Telephone support
- Live chat
- Data Collection
- Technical proficiency
- Microsoft Access
- Outlook
- Administrative experience
- Phone communication
Certification
- State of North Carolina Early Childhood Administration Credential I
- State of North Carolina Early Childhood Administration Credential II
- State of North Carolina School-Age Child Care Credential
- State of North Carolina Early Childhood Education Credential
- Child Development Associate Certification
Additional Information
Authorized to work in the US for any employer. Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access and Microsoft Publisher.
Timeline
Multi-Department Operations Specialist
MCI Careers
08.2022 - Current
Dispatcher/Customer Service Representative/Alert Specialist
Nation Safe Drivers
08.2022 - 08.2024
Appointment Scheduler/Vaccine Specialist
State of Florida Department of Health
02.2021 - 04.2021
Admissions Advisor
University of California
10.2020 - 12.2020
NC Pre-k Teachers Assistant
PRIMARY BEGINNINGS DAYCARE
01.2017 - 06.2019
Photographic Process and Processing Machine Operator
WAL-MART
05.2010 - 02.2015
Insurance Policy Processing Clerk
Aetna Insurance
08.2007 - 04.2010
Early Childhood Education (A.S.) -
Wake Technical Community College