LaPreda Smith
Wilson,NC
Summary
Excellent interpersonal and effective communication skills
Self-directed with minimum supervision
Willing to adapt and accept challenging tasks and assignments
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Confident Home HealthCare Service Inc
09.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Office Assistant
Confident Home HealthCare Services Inc
07.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Engagement Specialist
Crossmark
09.2017 - Current
- Performs sales events demonstrating new products
- Introduce customers to new recipes and promote awareness to products that aren't so popular
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Home Furnishing Consultant
Broad River Retail Dba Ashley HomeStore
05.2023 - 05.2024
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Communicated with clients to find and design layout best suited for client needs and location.
- Displayed past designs and purchases to new clients to assist with creative process.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Established a loyal clientele base through excellent service, tailored design solutions, and dependable follow-through, resulting in repeat business and referrals.
- Coordinated with suppliers to ensure timely delivery of products while managing client expectations throughout the ordering process.
- Improved customer satisfaction by providing personalized home furnishing consultations and recommendations.
- Educated clients on proper care and maintenance of their new furnishings, prolonging product lifespan and satisfaction levels.
- Attended industry trade shows and networking events to stay abreast of market trends while expanding professional connections within the field of home furnishing consultancy.
- Developed strong client relationships by maintaining consistent follow-ups and addressing customer concerns promptly.
Cake Decorator/Deli Associate
Food Lion
10.2021 - 01.2022
- Produce a variety of cakes, cupcakes (customized also) and other bakery products
Remote Customer Service Representative
Alorica
09.2018 - 09.2020
- Managed customer accounts
- Resolved customer issues
- Handled reservations
- Conducted customer service surveys
- Worked in the inbound call center
- Created call center scripts
- Collected and documented orders
- Responded to inquiries and issues
Cashier
Speedway, LLC
07.2016 - 08.2017
- Operated cash registers to perform point-of-sales transactions for gas and other merchandise
- Maintained a neat and orderly service station as well as restroom facility
- Greeted and assisted customers with questions and concerns
- Trained new employees on guidelines and regulations
- Made sure all money was deposited in safe at end of each shift
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant Manager/Sales Associate
Old Navy
04.2006 - 07.2009
- Assisted customers with clothing selections, fitting room entrance and other related duties
- Maintained a orderly and cleaned department area
- Counted inventory, restocked merchandise and display items in accordance to plan-o-grams
- Performed pricing mark-downs on selected items as required
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Hardee's
11.2007 - 09.2008
- Trained and monitored crew members on business operation front line process and procedures
- Greeted and assisted customers with food order selections
- Operated cash registers to perform financial and point of sale transactions
- Assisted with preparing food orders and operating restaurant style equipments
- Observed all food handling safety guidelines
- Maintained a neat and clean dining, front line and restroom areas
Education
Medical Office Administration- Billing And Coding
Pitt Community College
Winterville, NC05-2026
Medical Office Administration Certification -
Wilson Community College
Wilson, NC05-2018
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2008
Skills
- Customer Service
- Positive Attitude
- Data Entry
- File Organization
- Verbal Communication
- Office Administration
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Compassionate Caregiving
- Behavior Management
- Client consultation
- Time Management
- Organizing and Categorizing
Certification
Administrative Medical Assistant, 05/01/18, Present
Relocation
- Wilson, NC
- Goldsboro, NC
- Rocky Mount, NC
Workauthorization
Authorized to work in the US for any employer
Additionalinformation - Specialskills
- Servsafe Certification
- Job Readiness Certification
- Cashier
- Retail Sales
- Customer Service
- Microsoft Computers (Word, Excel, PowerPoint)
Assessments
- Nursing Skills: Patient Focus & Orientation, 03/01/20, Familiar
- Data Entry, 02/01/20, Highly Proficient
- Receptionist, 02/01/20, Expert
- Work Style: Conscientiousness, 10/01/19, Highly Proficient
- Basic Computer Skills: PC, 10/01/19, Proficient
- Scheduling, 10/01/19, Proficient
Timeline
Personal Care Assistant
Confident Home HealthCare Service Inc
09.2024 - Current
Office Assistant
Confident Home HealthCare Services Inc
07.2024 - Current
Home Furnishing Consultant
Broad River Retail Dba Ashley HomeStore
05.2023 - 05.2024
Cake Decorator/Deli Associate
Food Lion
10.2021 - 01.2022
Remote Customer Service Representative
Alorica
09.2018 - 09.2020
Engagement Specialist
Crossmark
09.2017 - Current
Cashier
Speedway, LLC
07.2016 - 08.2017
Cashier
Hardee's
11.2007 - 09.2008
Assistant Manager/Sales Associate
Old Navy
04.2006 - 07.2009
Medical Office Administration- Billing And Coding
Pitt Community College
Medical Office Administration Certification -
Wilson Community College
High School Diploma -
Rocky Mount High School
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