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Associate Principal Engineer

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Dynamic Back Office Supervisor at Continuum Global Services with a proven track record in process improvement and team leadership. Skilled in data analysis and performance monitoring, I excel at enhancing operational efficiency while fostering a collaborative environment. Committed to delivering exceptional results through effective communication and training initiatives.


  25+ years of customer service and 23+ years in a leadership role
  Have been in a temporary Manager position
  Excellent time management and prioritizing skills, able to interact on all levels employees or clients
  Proficient in MS Office products such as WORD and Excel, and applications that are required to perform current job duties.

• Manage a team to uphold the quality and performance as required by our client
• Follow up with agents to ensure action plans are effective
• Drive performance and continue to keep agent moral positive
• Assist and advise supervisors in areas they are struggling in such as time
management, challenging agents, scheduling conflicts, etc…
• Audit agent KPI (Key Point Indicators) to ensure proper processes are being followed
• Deliver performance evaluations for agents on a bi-anual basis
• Scheduled 1:1’s with all agents to go over stats, trends, well being and performance
• Train staff on upcoming changes, new products, and enhancements
• Facilitate weekly team meetings with a solid agenda, round table topics, and connection
• Monitor agents calls and provide feedback on the customers experience
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Training professional motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.


To obtain a position with a company where I can contribute my skills and advance within the company. Willing to relocate: Anywhere Authorized to work in the US for any employer
Experienced with motivational techniques, interpersonal communication, and strategic planning. Utilizes tailored approach to foster individual and team growth. Track record of achieving enhanced performance outcomes through effective coaching methods.

Success-driven results-focused, and adaptable IT professional with experience in IT operation and customer service, encompassing technical support, workstation Maintenance.

Dynamic Operations Supervisor at Unifi with experience in performance monitoring, team training, and task delegation. Strong in customer relations and issue resolution, contributing to improved service quality and operational efficiency. Brings a solid foundation in leadership, organization, and problem-solving, with a strong commitment to compliance, teamwork, and continuous improvement. Eager to apply and further develop these skills in a ______ role.

Versatile professional with experience in office operations, animal care, and team support. I enjoy roles that require multitasking, problem-solving, and meaningful interaction with clients, coworkers, or patients. I bring a balance of reliability, hands-on skill, and thoughtful communication to help operations run smoothly and care standards remain high.

Customer service professional, who enjoys reading and spending time with her daughter! I'm Skilled in active listening and critical thinking, I excel in resolving issues and enhancing customer satisfaction. Having a track record of maintaining detailed records and delivering informed recommendations, ensuring seamless transitions for individuals I assist.

Dedicated and empathetic individual offering experience in direct patient care from prior nursing school experience of 2 years and phlebotomy experience. Committed to obtaining highest level of patient satisfaction while complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

LaQua Martin

Summary

Overview

Work History

Customer Service Representative

Delivery Driver

Mail Carrier

General Laborer

Housekeeper

Security Guard

Security Officer

Education

Some College - Hospitality Management

Skills

Certification

Additional Information

Timeline

Customer Service Representative

Delivery Driver

Mail Carrier

General Laborer

Housekeeper

Security Guard

Security Officer

Some College - Hospitality Management

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