Laquan Hendrix

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
• Developed strong relationships with clients through courteous and professional interactions during pickups and deliveries.
• Reduced fuel expenses through careful route planning and efficient vehicle maintenance practices.
• Utilized GPS technology effectively to optimize routes, resulting in faster deliveries while reducing mileage driven on a daily basis.

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• Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
• Assisted customers with loading lumber and other various building materials.
• Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
• Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
• Loaded lumber and building materials into storage facilities.
• Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.

• Driving company vehicle to work through entire shift
• Delivering and picking up documents and or packages
• Meeting daily goals and pick up times throughout shift in all weather conditions
• Operating scanner equipment to record packaging info

• Enhanced client independence by developing and implementing individualized habilitation plans.
• Equipped clients with adaptive equipment or assistive technology tools when necessary to enhance their functionality in daily tasks.
• Delivered physical and programmatic aid to clients.
• Monitored client progress closely, making data-driven adjustments to habilitation plans as needed.