Alexandria Deane
Albuquerque,NM
Summary
Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.
Overview
12
12
years of professional experience
Work History
Leasing Agent Temp
InterSolutions
Albuquerque, NM
02.2025 - Current
- Escalated critical issues to property manager to deliver immediate resolution.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Performed administrative duties such as filing paperwork and updating databases.
- Contacted and followed up with tenants on renewal notices.
- Oversaw daily operations, maintenance, and administration of various properties.
Bartender
Cheddars Casual Cafe
Port Arthur, TX
07.2015 - 06.2023
- Customer service
- Bar wheel
- Multitasking
- Assisting servers with alcohol choices
- Recipe memorization
- Bar set up and breakdown
- Prep work
- Menu memorization
- Cleaning
- TABC / Food Code standards
AT&T Customer Care / Technical Support Representative
Convergys
Rio Rancho, NM
09.2014 - 05.2015
- Customer bill review
- Technical support on cell phones over the telephone
- De-escalating upset customers
- Acting supervisor as floor support
- Transfer of billing responsibilities
- Warranty process
- Set up new accounts
- Cancel accounts
- Take payments
- Refund payments made in error
- Ensured all information on customer accounts were current
- Adhered to given goals of handle time, rep stats, etc
Executive Assistant to the President
Collateral Management
Fort Lauderdale, FL
03.2014 - 07.2014
- Opening the office
- Data entry
- Ensuring contractors' files were up to date on licensures and insurance
- Scanned and sorted filing
- Ran errands for executives in the office
Event Coordinator
Miami House Society
Miami, FL
01.2013 - 07.2014
- Promoting events held
- Acting as host to guests at events
- Helping with security of an event
- Making sure media present and had first hand experiences with performers
- Ensuring crowds at the front door upon opening
Therapy Dog Handler
Sinai Assisted Living Facility
Miami Shores, FL
08.2013 - 05.2014
Education
Political Science, Religion
Barry University
Miami Shores, FL05.2014
Political Science
Lamar University
Beaumont, TX10.2011
High School Diploma -
Nederland High School
Nederland, TX05.2007
Skills
- Microsoft Office Suite
- Multitasking
- Integrity
- SPSS
- De-Escalation
- Navigating Systems Efficiently
- Typing: 63 WPM
- Communication Skills
- Windows
- Linux
- Macintosh
- Fair housing policies
- Sales and marketing aptitude
- Rent collection
- Lease preparation
- Administrative support
- Event planning
Community Service
Therapy Dog Handler, Miami Shores, FL, Sinai Assisted Living Facility, 08/01/13, 05/31/14
Timeline
Leasing Agent Temp
InterSolutions
02.2025 - Current
Bartender
Cheddars Casual Cafe
07.2015 - 06.2023
AT&T Customer Care / Technical Support Representative
Convergys
09.2014 - 05.2015
Executive Assistant to the President
Collateral Management
03.2014 - 07.2014
Therapy Dog Handler
Sinai Assisted Living Facility
08.2013 - 05.2014
Event Coordinator
Miami House Society
01.2013 - 07.2014
Political Science, Religion
Barry University
Political Science
Lamar University
High School Diploma -
Nederland High School