Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
La Quanda Ousley-Saygo

La Quanda Ousley-Saygo

Euless,US

Summary

Detail-oriented professional with expertise in databases and ACH transactions. Proven ability to conduct thorough research and prepare accurate client reports, ensuring timely financial distributions.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Sr. Associate, Funds Management Refunds

Cotality
Irving, TX
06.2023 - 08.2025
  • Conducted comprehensive data research utilizing existing databases and public information sources.
  • Contacted agencies to investigate reasons for returned payments.
  • Applied funds to escrow accounts as required.
  • Prepared client reports to guarantee the timely distribution of funds owed to homeowners.

Fraud Analyst II

Bank of America
Fort Worth, TX
12.2022 - 06.2023
  • Reviewed complex products to prevent and detect fraud on client accounts.
  • Conducted research and analysis of account activity to evaluate risk levels.
  • Managed inbound and outbound calls with customers regarding suspicious account activity.

Sr. Associate Operation Services

CoreLogic
Irving, TX
09.2019 - 11.2022
  • Conducted comprehensive data research utilizing databases, third-party sources, and public information.
  • Provided clients with proof of payment for escrow transactions via check, wire, and ACH.
  • Contacted agencies to investigate reasons for returned payments.
  • Applied funds back to escrow accounts as necessary.
  • Prepared detailed reports for clients regarding financial transactions.
  • Ensured clients received all funds owed to homeowners.

Associate Operation Services

CoreLogic
Irving, TX
05.2016 - 09.2019
  • Executed comprehensive data research, utilizing existing databases and third-party sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided clients with documentation for escrow payments processed via check, wire, and ACH.

Claims Coordinator

Dimont & Associates
Dallas, TX
05.2015 - 05.2016
  • Verified property loss for multiple clients to facilitate proper claims processing.
  • Assisted in tracking claim status and provided updates to stakeholders.
  • Captured visual documentation of all properties to ensure accurate fund disbursement.
  • Coordinated necessary home repairs based on client needs and requirements.

Loan Servicing Specialist 3

Wells Fargo Home Mortgage
Menomonee Falls, WI
11.2014 - 04.2015
  • Balanced reverse claims effectively to streamline processing.
  • Communicated with clients to explain loan terms and conditions clearly.
  • Collected information from attorneys regarding paid invoices to ensure accuracy.
  • Uploaded claims to the Mainframe to facilitate timely processing.
  • Delivered exceptional customer service to both internal and external clients.

Loan Doc Specialist 2

Wells Fargo Home Mortgage
Menomonee Falls, WI
08.2014 - 11.2014
  • Reviewed documents in Fidelity and various systems using dual screens for efficiency.
  • Updated files to PDF format for seamless client transmission.
  • Entered DEC pages into the system, ensuring accurate record-keeping.
  • Communicated with the claims processor to acquire essential billing information.

Cashier/Bookkeeper

Two Men in the Kitchen
Milwaukee, WI
09.2011 - 07.2014
  • Delivered exceptional customer service to all guests, enhancing overall experience.
  • Assisted customers with inquiries and product selections.
  • Managed all bookkeeping and accounting functions for a family-owned restaurant efficiently.
  • Resolved customer complaints promptly and professionally.

Lockbox Clerk

Site Personal
Brown Deer, WI
03.2011 - 08.2011
  • Balanced accounts for electric, cable, and Visa transactions.
  • Sorted and organized checks for efficient data entry.
  • Reviewed payment documents for accuracy and completeness.
  • Executed ACH payments to customer accounts efficiently.
  • Verified dates and amounts on checks to ensure accurate balance payments.

Account Payable Clerk

HCHM
Milwaukee, WI
01.2001 - 07.2004
  • Processed invoices and coded checks for accurate payment execution.
  • Facilitated payments for disabled clients and managed bank deposits.
  • Balanced individual client accounts to ensure financial accuracy.
  • Printed monthly statements for comprehensive account reviews.

Cash Application

Manpower International
Milwaukee, WI
04.1995 - 11.2001
  • Applied daily cash receipts to maintain accurate financial records.
  • Researched misapplied payments and short payments to ensure proper cash account reconciliation.
  • Processed million-dollar payments, including credit and wire transfers, efficiently.
  • Developed processes for the efficient handling of high-volume cash application activities.

Education

Associate's degree - Accounting

Rasmussen College
10.2021

Skills

  • Databases
  • ACH
  • jd edwards
  • Excel
  • Workday
  • Microsoft Access
  • Journal entries
  • Sagent
  • Cash handling
  • Mortgage servicing
  • Accounts payable
  • Bookkeeping
  • QuickBooks
  • Escrow
  • Problem solving
  • Attention to detail
  • Effective communication
  • Money handling
  • Data analytics
  • POS system operation
  • Black Knight

Certification

  • Notary
  • Loan signing

Timeline

Sr. Associate, Funds Management Refunds

Cotality
06.2023 - 08.2025

Fraud Analyst II

Bank of America
12.2022 - 06.2023

Sr. Associate Operation Services

CoreLogic
09.2019 - 11.2022

Associate Operation Services

CoreLogic
05.2016 - 09.2019

Claims Coordinator

Dimont & Associates
05.2015 - 05.2016

Loan Servicing Specialist 3

Wells Fargo Home Mortgage
11.2014 - 04.2015

Loan Doc Specialist 2

Wells Fargo Home Mortgage
08.2014 - 11.2014

Cashier/Bookkeeper

Two Men in the Kitchen
09.2011 - 07.2014

Lockbox Clerk

Site Personal
03.2011 - 08.2011

Account Payable Clerk

HCHM
01.2001 - 07.2004

Cash Application

Manpower International
04.1995 - 11.2001

Associate's degree - Accounting

Rasmussen College

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La Quanda Ousley-Saygo