LaQuanda Shingler
Charlotte,NC
Summary
Offering strong foundation in teamwork and problem-solving, eager to learn and grow in hands-on environment. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Associate Expert
T-Mobile
09.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Lake Marion High School
Santee S.CSkills
- Active listening
- Computer proficiency
- Problem resolution
- Data entry
Timeline
Customer Service Representative
Spectrum
10.2022 - Current
Associate Expert
T-Mobile
09.2021 - 10.2022
High School Diploma -
Lake Marion High School
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