Summary
Work History
Education
Skills
Hobbies
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Laquanda Washington

Laquanda Washington

Customer Service Specialist
Phoenix,AZ

Summary

Strong passion to deliver customer satisfaction and unparalleled support. Enhances customer experience by employing service-oriented behaviors and listening attentively. Team player eager to assist team achieve company goals.

Work History

Loan Servicing Specialist

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07.2022 - Current
  • Identify areas of opportunity to improve customer satisfaction
  • Answers up to 80 incoming calls per day regarding bills, service questions and general concerns.
  • Proven successful working within tight deadlines and a fast-paced environment
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms
  • Offers friendly and efficient service to customers, handle challenging situations with ease

Customer Service Representative

Wells Fargo Home Mortgage
07.2020 - 07.2022
  • Assisted customers with resources to prevent foreclosure
  • Educated customers with options for loan modifications, payment deferrals as well as short sales
  • Processed ACH and EFT payments
  • Consecutively received monthly performance bonus of $250

Human Resource Specialist

Wells Fargo
03.2017 - 04.2019
  • Answered incoming calls from team members regarding benefits
  • Utilized resource systems to document tasks performed
  • Actively listened and asked probing questions to better assist team member.

Fraud Analyst

Fedility Information Services
04.2012 - 02.2017
  • Identified possible threats and minimized exposure to financial loss
  • Analyzed large amounts of data to locate fraud anomalies
  • Delivered W.O.W factor when resolution to problems/ issues were implemented

Education

Associate of Arts - Culinary Arts

Milwaukee Area Technical College
Milwaukee, WI
05.2005

Skills

  • Microsoft Word/Office
  • ACH and EFT Processing
  • Customer Relations
  • Mortgage Servicing
  • Financial Services
  • Conflict Resolution
  • Time Management
  • Data Entry

Hobbies

Black belt in Taewkondo. Reading mystery novels. Guitar lessons.

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Laquanda WashingtonCustomer Service Specialist