JUSTIN SUTPHIN

Performed essential tasks for the Consumer Loan and Mortgage department regularly.

Develop daily reports to monitor lien filings on vehicle loans by collaborating with members, dealerships, and DMVs.

Create and work a daily report that tracks paid-off vehicle and home equity loans and prepare releases and other proper documentation

Track insurance policies for all vehicle and home equity loans and apply collateral protection insurance premiums and refunds

Assisted members in updating their insurance policy information by corresponding with their respective insurance companies.

File, track, and disburse funds for Debt Protection and Life Insurance claims for members who experience injury/death or disability during the life of their loan

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Worked with other servers as a team to successfully handle the floor.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Maximized performance by monitoring daily activities and mentoring team members.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Oversaw monetary transactions and mediated disputes and complaints from customers and team members
• Allocated tip-outs and compiled money owed by servers and bartenders, closing up the restaurant and preparing it for the next day

• Communicated with kitchen crew members to delegate tasks and responsibilities.
• Memorized recipes and cooked meals to meat all required nutrition and portion specifications.
• Adhered to all safety and sanitation requirements regarding food handling, storage, and preparation.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Increased sales by offering advice on purchases and promoting additional products.