LaQuandra Jefferies
Hendersonville,TN
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Hendersonville, TN
04.2023 - 08.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Assisted management with reviewing candidate applications.
- Coordinated training events with internal and external trainers for new hires.
- Worked closely with human resources departments within partnering organizations ensuring seamless integration between skills development initiatives.
HR Coordinator
Regional One Health Medical Center
Memphis, TN
03.2020 - 04.2023
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Verified timekeeping records and handled any discrepancies with employees.
- Facilitated smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Enhanced company culture by organizing team-building events and professional development opportunities.
HR Generalist
Saint Francis Hospital
Bartlett, TN
03.2016 - 03.2020
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
Education
Bachelor Of Arts And Sciences - Communications
Tennessee State University
Nashville, TNSkills
- HR policies and procedures
- Training and mentoring
- Recruiting
- Employee Relations
- Onboarding and Orientation
- Microsoft Office Suite
- Background Checks
- Payroll Administration
- HR analytics
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
- Exit Interviews
- Performance Management
- Recruitment
- Payroll Processing
- Team Collaboration
- FMLA Administration
- ADP Workforce Now
- In-Person and Telephone Interviewing
Timeline
City Carrier Assistant
United States Post Office
04.2023 - 08.2024
HR Coordinator
Regional One Health Medical Center
03.2020 - 04.2023
HR Generalist
Saint Francis Hospital
03.2016 - 03.2020
Bachelor Of Arts And Sciences - Communications
Tennessee State University