KENNETH I. SIMON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Fort Washington , PA
01.2023 - Current
- Organized and monitored the shipment of products following customer requirements.
- Schedules and assists with vehicle inspections.
- Assist customers in resolving their concerns.
- Receives and examines mail for the Postal Service.
- Assist staff with passport applications, ensuring they are complete with signatures and necessary documentation.
- Pays attention to detail to remain alert for fraud in applications.
- Work with logistics to manage orders
- Opens and distributes mail, sorts, files, packages, picks up deliveries, and handles inquiries.
- Loaded mail onto trucks according to established procedures.
- Prioritize tasks and activities to align with departmental goals, ensuring timely completion.
- Communicate with appropriate team members regarding issues and resolutions with delivery and orders not meeting delivery dates.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Operated hand-held scanners to track packages during the delivery process.
- Ensured compliance with all safety regulations while operating motor vehicles.
- Maintained logs of deliveries and pickups.
- Adhered to all USPS policies and procedures when performing job duties.
- Collected signatures on parcels requiring proof of delivery.
- Efficiently handled all responsibilities associated with managing mail at the post office counter, including sorting, weighing, canceling, stamping,and labeling both incoming and outgoing envelopes and packages.
- Communicated regularly with supervisor regarding changes in route or schedule.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Organized packages in route sequence, and delivered to correct addresses.
- Delivered and collected mail on foot or by vehicle, under varying road and weather conditions.
- Separated mail to be transported to relay boxes along the route for subsequent delivery.
Patient Member Specialist
Shriners Hospital for Children
Philadelphia, PA
12.2019 - 08.2021
- Assisted with the completion of medical forms and records.
- Answered customer inquiries that could be simple or complex issues.
- Execution of KPIs to hit metrics.
- Process Improvement with member experience
- Zendesk and Salesforce Training
- Verified insurance information, collected payments, and scheduled appointments.
- I built a relationship with the patient to create understanding and resolve all issues.
- I communicated and explained the account information.
- Performed administrative duties such as filing, faxing, and photocopying.
- Assisting customers via chat, emails, and phones
- Helped improve customer satisfaction and retention by creating satisfaction surveys.
- Resolved issues based on phone calls from members and providers.
- I reviewed patient accounts for accuracy regularly.
- Educated and consulted members and patients on their insurance benefits.
- Prioritize tasks and activities to align with departmental goals, ensuring timely completion.
- Answered incoming calls professionally.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ensured all necessary paperwork was completed before patient visits.
Education
BS Sport Management -
Kutztown University
Kutztown, PA05.2023
Skills
- Exceptional Customer Service Skills
- Team Support
- Sales Force and CRM
- Microsoft Office
- Multitasking
- Creating Charts and Photo Copying
- Problem-Solving
- Time Management
- HIPAA Procedures and Policies
- Process Improvement
- Attention to Detail
- Complaint resolution
- Meeting KPI's and Documentation
- Customer consulting
- Appointment scheduling and rescheduling appointments
- Call center procedures
- Problem resolution
- Patient check-in
- Registration and admissions
- Insurance verification
Timeline
City Carrier Assistant
United States Postal Service, USPS
01.2023 - Current
Patient Member Specialist
Shriners Hospital for Children
12.2019 - 08.2021
BS Sport Management -
Kutztown University